Ingersoll Rand

Inside Sales

Ingersoll Rand

full-time

Posted on:

Location Type: Office

Location: Shanghai • China

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Tech Stack

IoT

About the role

  • Lead Response & Qualification
  • Fast respond to customer inquiries from website, phone, social media, and events.
  • Qualify leads using the BANT method (Budget, Authority, Need, Timing) and record in Salesforce
  • Opportunity Creation & Assignment
  • Convert qualified leads into sales opportunities, ensuring accuracy of product line, industry, and value information
  • Assign opportunities to direct or channel sales according to process and notify via Teams
  • Quoting & Follow-Up
  • Provide budgetary quotes within certain business scope and drive order closure
  • Execute 6–8 follow-up touchpoints to maintain customer engagement, to uncover insights and strengthen customer retention and repeat purchases
  • Outbound & Demand Generation
  • Conduct outbound calls to create new opportunities
  • Leverage IoT data and customer insights to drive incremental sales
  • CRM Management & Reporting
  • Ensure data integrity and accuracy in Salesforce
  • Provide monthly KPI reports and participate in process improvement initiatives
  • Customer Satisfaction
  • Maintain smooth communication with external sales and channel partners to ensure customer experience (NPS ≥ 0)

Requirements

  • Bachelor’s degree or above, preferably in Marketing, Business Management, or Engineering
  • 2–4 years of sales or customer service experience in industrial companies (Inside Sales, SDR,or telesales preferred)
  • Familiarity with CRM systems
  • Fluent in English, Malay, Indonesian. Mandarin & Cantonese are preferred.
  • Excellent communication skills and ability to handle technical inquiries
  • Customer-focused with strong problem-solving ability
  • Results-driven in a fast-paced environment
  • Proficient in office software with data analysis awareness
Benefits
  • Special Accommodation if you are a person with a disability and need assistance applying for a job.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
BANT methodSalesforceCRM systemsdata analysis
Soft Skills
communication skillsproblem-solvingcustomer-focusedresults-driven
Certifications
Bachelor’s degree