Ingersoll Rand

Service Engineer

Ingersoll Rand

full-time

Posted on:

Location Type: Office

Location: Jakarta • Indonesia

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About the role

  • Carry out on-site survey and vacuum audit
  • Focus on customer support service/troubleshooting on vacuum and compression system
  • Responsible for implementing client requirements, including technical queries and spare part inquiry
  • Coordinate the activities among functional departments on standardization of procedures and process to ensure servicing run smoothly
  • Provide general servicing and overhaul of liquid ring pumps/compressors or package related equipment to detect malfunction and discuss machine operation variations with engineers or other maintenance workers to diagnose problem/root causes and determine proper solutions
  • Provide technical support and on-site commissioning to existing and new clients effectively as and when required
  • Carry out on-site inspections and tests on vacuum pumps and compressors and package related equipment
  • Ability to understand and read cross sectional, PIDs and simple electrical diagrams
  • Support sales in technical meeting and activities
  • Promote sales and prepare quotations of spare parts to customers
  • Handle pre and post administrative work
  • Schedule and prepare permits for the service jobs
  • Handle warranty and quality claims between customer and factories
  • Accept ownership and responsibility.

Requirements

  • Diploma in Mechanical Engineering with minimum 5 years of working experience
  • Minimum 5 years’ experience in service, installation and site commissioning related
  • Experience in Pulp and Paper industry will be advantageous
  • Good analytical & troubleshooting skills coupled with minimum sales/marketing skills
  • Good team player & willing to deal with customer
  • Dynamic and able to adapt in a fast-paced environment
  • Team player as well as the ability to work independently
  • Strong interpersonal & communication skills, able to relate findings and solutions effectively to customers and the team
  • Valid driving license.
Benefits
  • Special Accommodation for persons with disabilities
  • Opportunities for development and career growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vacuum auditcustomer support servicetroubleshootingliquid ring pumpscompressorson-site commissioningPIDselectrical diagramsservice installationanalytical skills
Soft Skills
team playercustomer relationsdynamicadaptabilityinterpersonal skillscommunication skillsownershipresponsibilityproblem-solvingsales skills
Certifications
Diploma in Mechanical Engineeringvalid driving license