Payroll Customer Service
Ingenovis Health
full-time
Posted on:
Location Type: Office
Location: Denver • Colorado • United States
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Salary
💰 $18 - $22 per hour
Job Level
About the role
- Support Fastaff, Trustaff, USN, Springboard with payroll questions from Healthcare Providers (HCPs)
- Manage incoming communication through DialPad phone lines and multiple Outlook inboxes
- Triaging of issues and documenting them in FreshDesk
- Utilizing Canned Response Issue Summary templates and attaching pertinent documents for accurate routing
- Strong understanding of the travel nursing business model
- Assist with tax document and/or direct deposit setup, review, and verification
- Provide onboard training for additional temporary Payroll Customer Service representatives
- Collaborate with Ingenovis Payroll teams, Accounting, Finance, HR, Compliance for data collection
Requirements
- High School Diploma
- Associates Degree or Bachelors Degree in accounting or business preferred
- At least one (1) year experience with Phone Customer Service and/or Payroll operations
- Working knowledge and experience within Workday, ADP WorkforceNow, and associated systems
- Experience with DocuSign, ADP WorkforceNow, Bullhorn
- Knowledgeable of payroll related practices including taxes and withholding
- Strong understanding of Ingenovis corporate structure and associated setups
- Fundamental Payroll Certification (FPC) preferred
- One (1) year experience in a healthcare and/or staffing environment preferred
- Excellent communication skills, both written and verbal
- Good at following instructions and working independently while collaborating well
Benefits
- health
- dental
- vision
- FSA/HSA
- company-paid life insurance
- 401K with discretionary match
- paid time off
- paid parental leave
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payroll operationstax document setupdirect deposit verificationcustomer servicedata collection
Soft Skills
communication skillscollaborationindependencefollowing instructions
Certifications
High School DiplomaAssociates DegreeBachelors DegreeFundamental Payroll Certification (FPC)