Ingenium Biometric Laboratories

Technical Support Engineer, Software

Ingenium Biometric Laboratories

full-time

Posted on:

Location Type: Hybrid

Location: Vigo • Spain

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Tech Stack

Python

About the role

  • Responding to customer emails and support tickets on a daily basis.
  • Resolving critical issues/questions by getting on a phone call or online meeting with the customer if needed.
  • Maintain current knowledge of all products and services.
  • Documenting tutorials, faqs on a constant basis to improve training materials for clients and internal team members as well.
  • Troubleshooting technical issues on their own as much as possible before developers need to get involved.
  • Discuss requirements with clients for customization requests if needed depending on the client.
  • Complete QA testing and provide product feedback.

Requirements

  • You have been in a similar role for at least 2+ years professionally.
  • You have enough technical background to understand how software (APIs, and SDKs) and applications (web and apps) work.
  • Ideally working knowledge of how the web works including HTML/CSS.
  • Any experience in building or coding websites is a huge plus or bonus.
  • Any exposure to programming languages such as Python is a huge bonus.
  • Experience dealing with multiple clients and juggle between multiple tasks on a daily basis.
  • Experience with written customer support via ticketing system (or similar).
  • Excellent communication, verbal and written skills.
  • Proficient or native English Speaker.
Benefits
  • Learning days. You can learn during working hours.
  • Training budget for personal and team formation.
  • Free day your birthday.
  • A flexible working environment.
  • Competitive base salary.
  • Additional year end bonus can be offered based on individual performance and company performance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HTMLCSSPythonAPIsSDKsQA testingtroubleshootingdocumentationcustomer supportwebsite coding
Soft Skills
communicationverbal skillswritten skillsproblem-solvingmultitaskingclient managementteam collaborationadaptabilityattention to detailtraining material development