Ingenium Biometric Laboratories

Support Engineer

• Responding to customer emails and support tickets on a daily basis.
• Resolving critical issues/questions by getting on a phone call or online meeting with the customer if needed.
• Maintain current knowledge of all products and services.
• Documenting tutorials, faqs on a constant basis to improve training materials for clients and internal team members as well.
• Troubleshooting technical issues on their own as much as possible before developers need to get involved.
• Discuss requirements with clients for customization requests if needed depending on the client.
• Complete QA testing and provide product feedback.

Technical Support Engineer, Software