InfuSystem

Facility Direct Collections Specialist

InfuSystem

full-time

Posted on:

Location Type: Hybrid

Location: Rochester Hills • Missouri • United States

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About the role

  • Perform collections functions for unpaid and/or delinquent customer account balances
  • Initiate appropriate action and maintain accurate records & documentation
  • Review status of delinquent accounts and initiate collection action to resolve unpaid balances
  • Make outbound collection calls to delinquent accounts
  • Perform account adjustments, small balance write off, customer reconciliations
  • Process credit memos, unapplied cash resolution, and cash posting
  • Generate and mail or email statements to customers as required
  • Track purchase orders and tax exempt certificates for customers
  • Update and add customer information in appropriate systems
  • Communicate and follow up effectively with sales department regarding customer accounts

Requirements

  • Associate degree (A. A.) or equivalent from two-year college or technical school; or two to four years’ related experience and/or training; or equivalent combination of education and experience.
  • Knowledge of Microsoft Office including Excel and Word.
  • Knowledge of the healthcare industry.
  • Prior collection experience with a banking and accounting background.
  • Demonstrated problem solving and critical thinking skills.
  • Ability to research transactions and determine corrective actions/appropriate solutions.
  • Demonstrated ability to communicate with customers in an effective and professional manner.
Benefits
  • Health plan options that include an employer contribution
  • Health Savings Account
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • Dental and Vision premiums covered by InfuSystem
  • 401(k) with a specified Company Match
  • Life Insurance, STD & LTD
  • Employee Stock Purchase Program
  • Tuition Assistance
  • Generous Paid Time Off plan
  • Paid Parental Leave
  • Employee Assistance Program
  • Competitive Pay
  • Direct Deposit
  • Employee Referral Bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collections functionsaccount adjustmentscustomer reconciliationscredit memos processingcash postingproblem solvingcritical thinkingtransaction research
Soft Skills
effective communicationprofessional mannerfollow upcustomer service
Certifications
Associate degree