Customer Support Specialist
Bamboo Health
Job Level
Mid-LevelSenior
About the role
- Deliver exceptional client experiences and contribute to client satisfaction and company success
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of solutions according to client needs and objectives
- Communicate progress of monthly/quarterly initiatives to internal and external stakeholders
- Identify and grow opportunities within territory and collaborate with sales to ensure growth
- Assist with challenging client requests or issue escalations as needed
- Provide administrative and operational support such as data entry, updating internal systems, and managing schedules
Requirements
- Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
- Strong communication and interpersonal skills
- Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
- Empathetic understanding of client needs and the ability to address them effectively
- Ability to address challenges and proactively offer solutions.
