Infoxchange

Implementation Specialist

• Analyse customer requirements using a variety of methods including stakeholder interviews and workshops
• Respond to sales enquiries and generate proposals
• Configure Infoxchange's client and case management solutions for customers based on agreed scope
• Monitor and update task and project management records in Infoxchange business systems
• Design solutions that satisfy customer needs utilising existing features of the product
• Provide configuration support, including troubleshooting and resolution of bugs
• Responsible for all components of small to medium configuration projects, including management of scope, schedule, deliverables, and change
• Create and maintain internal documentation, user guides and training materials
• Deliver training sessions to end users
• Perform data migrations to and from Infoxchange’s client and case management solutions.

Implementation Consultant

Systems Engineer

• Play a pivotal role in the technical delivery of infrastructure and systems projects
• Ensure high-quality outcomes across a range of client environments
• Combine hands-on engineering expertise with leadership in resolving complex support incidents and service requests
• Act as a key escalation point within the team
• Collaborate closely with project managers, consultants, and other engineers
• Implement robust, scalable solutions that align with client needs and industry best practices
• Contribute to the consulting function by providing technical insights
• Assist with solution design
• Mentor junior team members

Senior Systems Engineer

Consultant

• Assess non-profit technology needs and provide practical technology advice through individual consultations, mentoring and webinars to small-medium not-for-profits across technology categories that include: Tech foundations - PCs, network, servers, telephony, email, file sharing and collaboration infrastructure.
• Direct organisations towards technology resources (senior staff, information guides, webinars, training, products & services, contractors, partners etc) where required, so they get better value from their technology investment.
• Support the design and delivery of programs that build the capability of NFP staff across the Asia Pacific region.
• Undertake project coordination tasks including requirements analysis, report writing, data analysis, solution design, and training.

Digital Transformation Consultant

Customer Success Manager

• Responsible for relationship management across a defined list of key customers
• Support the acquisition of new customers
• Handle inbound leads effectively and customer enquiries
• Establish strong relationships with key staff in each of your customers
• Develop an account plan and opportunity view for each customer
• Act as a point of escalation contact for the customer
• Collaborate with the Marketing and Communications team

Implementation Consultant

Senior Systems Engineer

Digital Transformation Consultant

Customer Engagement Manager