Customer Success Engineer, Portuguese
Infotree Global Solutions
full-time
Posted on:
Location Type: Remote
Location: Portugal
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About the role
- Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing SASE solutions to achieve their business and security goals objectives
- Assist customers in implementing SASE solutions and fully integrate these into their security and networking operations
- Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
- Serve as a customer advocate in influencing the product roadmap and improvements
- Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
- Identify risks to the customer achieving their stated business goals and work with the account Team to build a risk mitigation plan or escalate as needed
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
- Be a Go-To customer expert on SASE security solutions and become a Subject Matter expert over time
Requirements
- BS/MS in Computer Science, Electrical Engineering, Computer Engineering, or a related technical field
- Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles
- In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
- Understanding SASE architecture and value proposition
- Past experience with Data Security product suite (CASB, DLP)
- Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
- Knowledge of Linux (including BASH and Python scripting)
- Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
- Strong consulting and project management skills
- Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business, both internal and external to the organization
- Ability to multitask and work in a fast-paced environment
- Availability to provide after-hours deliverables on a scheduled / non-scheduled basis
Benefits
- Professional development opportunities
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SASE solutionsnetworking conceptssecurity conceptsmulti-vendor networking devicesData Security product suiteRouting ProtocolsRemote Access VPN solutionsIPSECLinuxPython scripting
Soft Skills
customer advocacytechnical assistancerisk mitigationconsultingproject managementcommunicationmultitaskingnegotiationcoachingarticulating technical issues
Certifications
BS in Computer ScienceMS in Computer ScienceBS in Electrical EngineeringMS in Electrical EngineeringBS in Computer EngineeringMS in Computer Engineering