Customer Support Specialist – Green Filing
InfoTrack US
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $18 - $32 per hour
About the role
- Assist customers via phone, email, and chat by guiding them through product processes and resolving issues efficiently.
- Provide feedback to improve support materials, tools, and processes.
- De-escalate distressed customers and ensure timely, effective resolutions.
- Deliver clear, professional communication with strong comprehension and problem-solving skills.
- Work collaboratively with teammates and leadership, remaining open to coaching and feedback.
- Advocate for customers by sharing insights to improve products and services.
- Use available tools and resources to enhance customer experience and meet performance goals.
- Stay accountable for personal growth, training, and continuous improvement.
- Adhere to schedules, policies, and performance expectations, ensuring efficient call management and service delivery.
- Foster a positive, solutions-oriented work environment by providing feedback and recognizing team achievements.
- Align daily work with company values, engagement initiatives, and a culture of collaboration and celebration.
Requirements
- 2+ years in customer support
- Legal services, or litigation support experience is preferred.
- Proficiency with Microsoft Office and Google Suite and ability to quickly learn new software.
- Strong written and verbal communication, interpersonal skills, and ability to collaborate across teams
- Critical thinker, self-motivated, and comfortable in a fast-paced, evolving environment.
- Committed to delivering an exceptional customer experience through trust-building, empathy, and best practices.
- Strong time management, ability to leverage technology for organization and automation.
Benefits
- 401(k) Match
- Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
- Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
- 20 Days of Paid Time Off (PTO)
- 11 Paid Holidays
- “Be Me Time” off for mental health, re-charging, volunteering
- Matching Gift Program
- Monthly Internet Stipend for Remote Employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportproblem-solvingcritical thinkingtime management
Soft skills
communicationinterpersonal skillscollaborationself-motivatedempathytrust-building