Infotel UK Consulting

Project Manager

• Lead IT transformation initiatives in complex and high-stakes environments (legacy systems, multi-entity context, high operational constraints).
• Ensure continuity of operations while managing major transitions and delivery milestones.
• Produce structured deliverables (strategy papers, architecture designs, implementation plans, governance reports).
• Drive cross-functional coordination with technical experts and senior stakeholders through structured governance (operational, tactical, strategic levels).
• Identify, assess, and mitigate risks associated with transition processes and projects.
• Ensure compliance with organisational policies, standards, and ITIL best practices during transitions.
• Provide regular status reports and updates to senior management and stakeholders.
• Drive continuous improvement initiatives to optimise transition and project management processes.

IT Transition Project Manager

Backend Engineer

• Develop and maintain Java-based applications ensuring high performance and security standards.
• Work collaboratively with cross-functional teams to gather requirements and deliver solutions aligned with project goals.
• Participate in code reviews, testing, and deployment.
• Ensure compliance with security protocols and standards relevant to DV cleared projects.
• Provide technical expertise and troubleshooting support.

Full Stack Java Developer

Consultant

• Assess client IT service management processes and recommend improvements based on best practices.
• Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms.
• Facilitate ITIL process design and adoption, including incident, problem, change, and asset management.
• Provide guidance on ITSM governance, metrics, and continuous improvement initiatives.
• Support service transition and transformation projects to enhance service capabilities.
• Conduct training and workshops for client teams to build ITSM capabilities.
• Collaborate with stakeholders at all levels to ensure successful delivery of ITSM solutions.
• Stay current with industry trends and ITSM advancements to provide innovative solutions.

IT Transition Project Manager

Full Stack Java Developer

ITSM Consultant