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ITSM Consultant
Infotel UK ConsultingITSM Consultant analyzing, designing, and implementing ITSM frameworks for clients. Working on governance, process design, and training initiatives in IT service management.
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Assess client IT service management processes and recommend improvements based on best practices.
- Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms.
- Facilitate ITIL process design and adoption, including incident, problem, change, and asset management.
- Provide guidance on ITSM governance, metrics, and continuous improvement initiatives.
- Support service transition and transformation projects to enhance service capabilities.
- Conduct training and workshops for client teams to build ITSM capabilities.
- Collaborate with stakeholders at all levels to ensure successful delivery of ITSM solutions.
- Stay current with industry trends and ITSM advancements to provide innovative solutions.
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as an ITSM Consultant or similar role, preferably in consultancy environments.
- Strong knowledge of ITIL framework (ITIL v3 or ITIL 4 certification preferred).
- Experience with SERVICENOW
- Excellent analytical, problem-solving, and communication skills.
- Ability to manage multiple projects and priorities effectively.
- Experience in change management and service transition initiatives.
- Client-facing experience with strong stakeholder management skills.
- Relevant ITSM certifications are highly desirable.
Benefits
Comp & perks- A company culture based on respect, transparency, and equality.
- Flexible working
- Pension Scheme
- 25 days holiday plus bank holidays
- Training and Career progression
- Company Social Days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service managementITSM strategiesITIL process designincident managementproblem managementchange managementasset managementservice transitionservice transformationanalytical skills
Soft Skills
problem-solvingcommunication skillsproject managementstakeholder managementcollaborationtrainingworkshop facilitationcontinuous improvementclient-facing experienceprioritization
Certifications
Bachelor's degreeITIL v3 certificationITIL 4 certificationITSM certifications