Infosys

Senior Consultant – Knowledge Coach, Workforce Transformation

Infosys

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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Job Level

Senior

About the role

  • The knowledge coach is responsible for providing expertise and guidance to the Offshore Change Management Team in aspects of specific client requirements.
  • They will help ensure quality of outputs delivered by the Offshore Change Management Team so that it meets and exceeds clients’ expectations.
  • Advise other consultants and senior consultants on client delivery best practices, SOPs and mandatory artefacts.
  • Conduct review of delivered collaterals against expected quality benchmarks.
  • Identify gaps in delivery standards and provide necessary support to address and remedy the gaps permanently.
  • Undertake 1:1 coaching sessions to uplift the offshore team capability.
  • Act as the pivotal bridge for knowledge transfer from the client to the offshore team.
  • Set-up Power BI dashboards and reporting metrics on Team performance against engagement objectives

Requirements

  • Must be a consultant level employee of Infosys who has worked for an FSI client
  • Must have prior experience of having worked as a Business Analyst
  • Must have prior experience in a hands-on Change Management role
  • Should be well versed with the Transformation Delivery Standards expected in the BFSI industry
  • Must be skilled in Agile delivery, stakeholder engagement, and data-driven decision-making
  • Should be adept at data analysis and visualisation, using Power BI, Agentic AI and AI agents
  • Should possess exceptional stakeholder management skills
  • Should be open to travel and comfortable with Hybrid working as days in office are mandatory.
  • Educational Qualifications:
  • Bachelor’s of Business (minimum requirement)
Benefits
  • 🌱 Why Apply?
  • This is a great opportunity for employees who are:
  • Seeking broader scope, higher impact, and/or step up to the next level in their consulting career
  • Ready to align their skills and aspirations with long-term growth at Infosys Consulting
  • The StepUp program is designed to encourage internal mobility, recognize talent, and provide structured pathways for career progression.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Change ManagementBusiness AnalysisAgile deliveryData analysisData visualizationPower BIAgentic AIAI agentsTransformation Delivery StandardsStakeholder engagement
Soft Skills
CoachingStakeholder managementQuality assuranceCommunicationProblem-solvingTeam collaborationAdaptabilityLeadershipInterpersonal skillsOrganizational skills