Infosys

Senior Consultant/Principal – OSS and Network Domain SME

Infosys

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Senior

Tech Stack

CloudIoT

About the role

  • About Infosys Consulting: global management consulting firm helping Fortune 1000 companies solve strategic, operational, and technology challenges.
  • Role overview: Principal or Senior Consultant with deep expertise in OSS, Service Management, and Telco Network Domain based in London office.
  • Lead and contribute to OSS transformation, service management optimisation, and network domain strategy engagements.
  • Utilise knowledge of Telco Network Domains (Fixed, Mobile, IP, Cloud, 5G, IoT) and associated processes (Network Planning & Design, Build & Deployment, Service Provisioning, Service Assurance, Inventory Management).
  • Apply understanding of OSS architectures, functions, and integration with BSS systems.
  • Provide expert advice on service management frameworks (ITIL, eTOM) within telecommunications context.
  • Analyse client business requirements, identify gaps, and develop practical solutions leveraging OSS best practices.
  • Define and document solution architectures, business process flows, and functional specifications related to OSS and network systems.
  • Contribute to thought leadership, methodologies, and frameworks within the OSS and network domain.
  • Participate in business development activities (proposal development, client presentations).
  • Collaborate with client stakeholders and build trusted relationships.
  • Mentor and coach junior consultants.
  • Stay abreast of industry trends, technologies, and regulatory changes; contribute to internal knowledge sharing and practice development.

Requirements

  • Bachelor's degree in Engineering, Computer Science, or a related field; Master's degree preferred.
  • 8 to 12 years of relevant experience in consulting or within a telecommunications operator environment, with a strong focus on OSS and network domains.
  • In-depth understanding of OSS functional areas: Network Inventory Management, Service Provisioning, Service Assurance, Fault Management, Performance Management.
  • Strong knowledge of Telco Network technologies and architectures (Fixed: FTTH, DSL; Mobile: 4G LTE, 5G NR; IP: MPLS, SDN, NFV; Cloud: Public/Private/Hybrid; Emerging: IoT, Edge Computing).
  • Solid understanding of Service Management principles and frameworks (ITIL, eTOM).
  • Proven ability to analyse complex business problems and translate them into actionable technical and business solutions.
  • Excellent communication, presentation, and interpersonal skills; ability to interact with technical and business audiences.
  • Strong analytical and problem-solving skills.
  • Experience in leading and facilitating workshops and client meetings.
  • Ability to work independently and as part of a collaborative team.
  • Willingness to travel as required by client engagements.
  • Eligibility to work in the UK.
  • Desirable: experience with specific OSS/BSS vendor platforms; knowledge of data analytics and AI/ML in OSS; experience with agile methodologies and DevOps; relevant certifications (e.g., ITIL, TOGAF); prior consulting experience at a major consulting firm.