Customer Success Manager
InfoSum
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $100,000 per year
About the role
- Drive day-to-day interactions with a defined set of partners
- Act as the client’s go-to advocate and navigate internal processes at InfoSum and the client to provide the best outcome for the client
- Deliver analytical insights to the client by providing actionable recommendations
- Track performance and success of platform use to ensure InfoSum is driving towards the best possible outcome for the client / their partners
- Create and establish go-to-market plans for premium accounts and each of its multiple use cases
- Plan and execute QBRs and regular meetings
- Run a reliable and organized account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives
- Additional responsibilities as and when required by the business
Requirements
- Background in advertising technology
- Strong understanding of how data and identity is activated in the digital media ecosystem
- Clear written and oral communicator with emphasis on precision
- Demonstrable and consistent track record of successfully growing complex partnerships
- Ability to build and cultivate new relationships with potential and existing partners within all parts of an organization
- An organized self-starter that can diversify their skillset to meet business priorities
- Excellent interpersonal and customer-facing skills
- A high level of curiosity and willingness to understand complex solutions designed to service customer needs
- Track and communicate commercial and technical blockers for client success on InfoSum, including the commercial impact of client challenges and needs to support internal prioritization of solutions to their challenges
Benefits
- Competitive commercial bonus plan
- Up to $100k base salary (based on experience)
- Healthcare benefits
- 401k
- Mental wellbeing and support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
clear communicatorinterpersonal skillscustomer-facing skillsorganized self-starterrelationship buildingcuriosityanalytical insightsactionable recommendationstrack performancenavigate internal processes