Informa

Senior Employee Experience Specialist

Informa

full-time

Posted on:

Location Type: Remote

Location: Singapore • Singapore

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Job Level

Senior

About the role

  • Management of the Onboarding Platforms & all templated Communications to ensure all are maintained and accurately updated with any changes throughout the year
  • Act as subject matter expert for the WelcomeIn and Activate Programmes
  • Will work with and support Team Leader to escalate and deliver any training requirements.
  • Build and maintain strategic relationships with project teams, in-country HR teams, and the Informa Communication team, facilitating effective collaboration to deliver manager guidance, identify current onboarding processes, and ensure local requirements are met.
  • Proficiency in data collection and analytical techniques to consolidate insights that inform stakeholder communications, enhance feedback processes, and drive evidence-based decision making across the organization.
  • First line response for escalated queries and complex onboarding matters
  • Provide first point of contact for hiring managers and new colleagues resolving queries professionally and promptly
  • Working with the Global operations teams to establish a smooth transition of all starters post offer and moving into the onboarding stages
  • Management and updating of the new colleague tracker on a day-to-day basis
  • Initiate new starter onboarding process, preparation and issuing of all documentation, welcome meetings and reminders starting at pre-boarding through to one year after joining
  • Organise key onboarding events throughout the programme, ensuring the colleague is informed and attending, whilst maintaining the tracking schedule
  • Management of key systems & relationships with account holders of these systems to support wider onboarding processes, ensuring guidance on usage is up to date and work with Team Leader to cascade to rest of team (including but not limited to – Absorb, Random Coffee)
  • Handles diverse and confidential information requiring extreme accuracy, independent judgement and discretion.
  • General duty of care to colleagues
  • Work collaboratively across teams/businesses
  • Act as a role model to others
  • Provide help and a buddy system to other members of the team depending upon your level (SSC Specific)

Requirements

  • Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
  • Proficient skills in Excel, Word and Outlook are essential
  • Remain approachable under pressure
  • Knowledge and ability to use relevant internal systems
  • Ability to act with integrity, tact and diplomacy with sensitive and confidential information and handle it in a secure and safe manner at all times
  • Work as part of a team
  • Ability to complete a variety of related tasks
  • Pro-actively solve problems
  • Excellent Customer Service skills
  • Good time management skills
  • Ability to be flexible within role
  • Excellent oral and written communication skills
  • Understanding of Applicant Tracking Systems/Onboarding Platforms advantageous
  • Candidates without HR Experience can be considered.
  • Proven capability in engaging, and managing stakeholders
Benefits
  • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
  • Broader impact: take up to four days per year to volunteer, with charity match funding available too
  • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
  • Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
  • A flexible range of personal benefits to choose from, plus company funded private medical cover
  • A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
  • Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more
  • Recognition for great work, with global awards and kudos programmes
  • As an international company, the chance to collaborate with teams around the world

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data collectionanalytical techniquesExcelWordOutlookonboarding processesdocumentation preparationevent organizationstakeholder managementproblem-solving
Soft skills
communication skillsrelationship buildingapproachabilityintegritytactdiplomacyteamworktime managementflexibilitycustomer service