inforcer

Implementation Manager

inforcer

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • Australia

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About the role

  • Assist with pre-sales activities for larger clients by discussing the implementation journey and addressing any questions they may have about the process
  • Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process
  • Provide technical training to internal teams to enhance their skills and knowledge
  • Host & Co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics
  • Delivering multiple implementation sessions, managing the project and client communications
  • Lead & Manage bespoke implementations for larger clients, including project planning and ensuring the client reaches milestones
  • Proactively updating & creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform
  • Deliver platform training and technical sessions for both virtual and in person, within a group setting
  • Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements
  • Ensure client satisfaction throughout the implementation process and upon its completion
  • Help drive improvements to onboarding processes and the overall client experience

Requirements

  • 3+ years’ experience as an Implementation Manager or similar experience
  • Strong project management and client communication skills
  • Previous experience with technical implementations, particularly across Modern Workplace, M365 delivery and other SaaS products
  • Proactive approach to problem-solving and continuous improvement
  • Ability to thrive in a fast-paced, collaborative environment
  • Self-starter with the ability to make an impact quickly and drive self-accountability
  • Ability to meet deadlines, and maintain high attention to detail
Benefits
  • Competitive Compensation: Attractive salary, competitive annual leave allowance
  • Work-Life Balance: Flexible working hours and hybrid/remote working options to support a healthy work-life balance
  • Regular Team Socials: We celebrate our team, our milestones, and our new businesses with social events every month
  • Investing in Your Future: We encourage a growth mindset through proactive development opportunities. Such as continuous learning opportunities, professional training programs, and career advancement paths
  • Inclusive Environment: A supportive and inclusive workplace that values diversity and encourages collaboration and innovation
  • Employee Recognition: Programs to recognise and reward employees for their contributions and achievements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementtechnical implementationsM365 deliverySaaS productstroubleshootingdocumentationvideo content creationplatform trainingclient communicationimplementation management
Soft Skills
proactive problem-solvingcontinuous improvementcollaborativeself-starterattention to detailclient satisfactioncommunicationproject planningtime managementadaptability