inforcer

Customer Success Manager

• Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform
• Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions
• Collaborate closely with the Implementation team to ensure smooth client onboarding
• Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform
• Use data and account health indicators to proactively engage with clients, identify risks and drive adoption
• Help clients get the most from the platform by developing and guiding account plans aligned with their objectives
• Cross collaborates with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience
• Support customer adoption and retention with workshops and training, both in person and virtually

Junior Partner Success Manager

Solutions Engineer

• Leverage deep experience in building and managing high-impact partnerships in the Microsoft, MSP and SAAS marketplace
• Build programs to maximize the value of inforcer within the Microsoft and MSP ecosystem
• Utilize networks to increase inforcers market presence and act as the face of our dynamic and vibrant community.
• Attending regular events and conferences
• Drive our online community, particularly across Discord, to encourage active engagement and support partner learning and enablement
• Lead the Microsoft certification program to enable our internal team and partners to upskill and increase their knowledge of the Microsoft Ecosystem
• Become a trusted technical resource to support sales and post sales processes, adding deep technical knowledge to conversations
• Help clients with understanding our product and services through the onboarding and enablement journey
• Support our product development with your knowledge and expertise within the Microsoft ecosystem
• Deliver presentations to potential prospects and drive one-to-many enablement sessions with our partners
• Supporting MSP’s to become better Microsoft partners
• Upskilling our internal team and partners with your Microsoft knowledge
• Stay up to date with Microsoft 365 developments, new features, and best practices

M365 Solutions Architect

Implementation Specialist

• Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process
• Provide technical training to internal teams to enhance their skills and knowledge
• Host & Co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics
• Delivering multiple implementation sessions, managing the project and client communications
• Lead & Manage bespoke implementations for larger clients, including project planning and ensuring the client reaches milestones
• Proactively updating & creating documentation, creating video content for internal training as well as customer facing
• Deliver platform training and technical sessions for both virtual and in person, within a group setting
• Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements
• Ensure client satisfaction throughout the implementation process and upon its completion
• Help drive improvements to onboarding processes and the overall client experience

Implementation Manager

• Lead Presales Engagements: Deliver tailored, high-impact product demonstrations that showcase inforcer’s capabilities for multi-tenant management, security, and operational efficiency.
• Technical Discovery & Solution Mapping: Engage with prospects to understand their business and technical requirements, mapping these to inforcer’s features and benefits.
• Proof of Value: Develop and present proof-of-concept solutions, technical deep-dives, and ROI analyses to demonstrate how inforcer addresses MSPs’ pain points.
• Trusted Advisor: Guide MSPs through technical evaluations, onboarding, and enablement—helping them realise the full value of inforcer.
• Community Advocacy: Drive engagement within the Microsoft 365 and MSP community, especially via online platforms like Discord, to support partner learning and enablement.
• Sales Collaboration: Work closely with the sales team to respond to RFPs, technical questionnaires, and participate in solution design workshops.
• Feedback Loop: Gather customer feedback and relay insights to the product team to inform ongoing development and innovation.
• Enablement & Training: Deliver presentations, workshops, and enablement sessions for partners and internal teams to upskill on Microsoft 365 and inforcer best practices.
• Stay Current: Keep up to date with Microsoft 365 developments, new features, and industry best practices to ensure inforcer remains at the cutting edge

M365 Solutions Engineer

Support Engineer

• Manage and administer our Microsoft 365 tenant across Entra ID, Exchange, SharePoint, Teams, Intune, and Defender
• Configure and maintain Conditional Access, identity protection, device compliance, and baseline policies
• Handle user lifecycle tasks, access controls, PAM/PIM, and role-based permissions
• Ensure the tenant stays aligned with best practice and internal standards
• Support internal networking, connectivity, and office network operations
• Troubleshoot and maintain firewalls, VPNs, Wi-Fi, and site-to-site connections
• Act as the escalation point for network-related issues
• Own and refine end‑user support standards, while acting as the escalation point for complex issues
• Support Windows and macOS devices, mobile devices, and peripherals
• Focus on resolving root causes to minimise recurring issues

Senior IT Support Engineer

Account Executive

• Develop and execute strategic sales plans to achieve and exceed sales targets
• Identify and pursue new business opportunities through prospecting, cold calling and networking
• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions
• Conduct product demonstrations and presentations to potential clients
• Negotiate contracts and close deals to drive revenue growth
• Collaborate with internal teams and technical experts to ensure seamless delivery of products and services
• Monitor market trends and competitor activities to stay ahead in the industry
• Provide regular sales reports and forecasts to management
• Attend business events and conferences to strengthen and build new relationships with potential prospects and represent inforcer and promote the company's offerings