inforcer

Business Development Rep

• Identify and pursue new business opportunities through prospecting, cold calling and networking
• Research potential prospects and clients using Sales and prospecting tools
• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions
• Achieve qualified opportunities and activity targets to support revenue growth
• Collaborate with internal teams and technical experts to ensure seamless delivery of products and services
• Monitor market trends and competitor activities to stay ahead in the industry
• Attend business events and conferences to strengthen and build new relationships with potential prospects and represent inforcer and promote the company's offerings

Senior Business Development Representative

Account Executive

• Own full-cycle new logo acquisition into MSPs
• Deliver world-class discovery, product demonstrations, and value-based selling
• Build strong multithreaded relationships with MSP owners, executives, and technical buyers
• Lead contract negotiation and close new business consistently
• Work closely with Partner Development on partner-sourced opportunities
• Maintain accurate forecasting and disciplined pipeline management
• Support broader GTM efforts including events, webinars, and campaigns

Senior Account Executive

Implementation Specialist

• Assist with pre-sales activities for larger clients by discussing the implementation journey and addressing any questions they may have about the process
• Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process
• Provide technical training to internal teams to enhance their skills and knowledge
• Host & Co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics
• Delivering multiple implementation sessions, managing the project and client communications
• Lead & Manage bespoke implementations for larger clients, including project planning and ensuring the client reaches milestones
• Proactively updating & creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform
• Deliver platform training and technical sessions for both virtual and in person, within a group setting
• Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements
• Ensure client satisfaction throughout the implementation process and upon its completion
• Help drive improvements to onboarding processes and the overall client experience

Implementation Manager

People Operations

• Own the processes of onboarding new employees, ensuring a smooth set up processes and an excellent experience
• Draft documents such as contracts, contract changes and ensure documentation is appropriately tracked and stored across internal systems
• Own the delivery of benefit programmes across regions
• Manage day-to-day benefits administration and vendor relationships
• Ensure policy legislation and employee handbooks are kept updated across global teams
• Lead the operational delivery of HRIS Implementation and systems including configuration, testing, rollout and adoption across regions
• Act as a system owner for day-to-day HRIS management
• Drive continuous improvement of the People tech stack, identifying efficiencies and automation opportunities
• Support the implementation of promotions and progression planning
• Collaborate with team members to improve operational efficiency
• Analyse and suggest improvements for onboarding and administrative processes
• Assist in answering employee questions about benefits, leave, and payroll
• Help plan and execute wellness and culture-building activities

People Operations Specialist

Backend Engineer

• Designing and implementing robust, scalable and high-performance backend architectures
• Developing APIs and services to support our platform’s functionality and integration
• Writing clean, testable code to develop functional web applications
• Troubleshooting, debugging, and resolving backend issues
• Collaborating with Frontend Engineers to integrate user-facing elements with server-side logic
• Gathering and addressing technical and design requirements
• Optimizing system performance and ensuring minimal downtime
• Building reusable code and libraries for future use
• Liaising with engineers, product managers, and other stakeholders
• Keeping up to date with industry trends and best practices in software engineering

Backend Engineer, C#

• Develop and execute strategic sales plans to achieve and exceed sales targets
• Identify and pursue new business opportunities across the DACH region through prospecting, cold calling and networking
• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions
• Conduct product demonstrations and presentations to potential clients
• Negotiate contracts and close deals to drive revenue growth
• Collaborate with internal teams and technical experts to ensure seamless delivery of products and services
• Monitor market trends and competitor activities to stay ahead in the industry
• Provide regular sales reports and forecasts to management
• Attend business events and conferences to strengthen and build new relationships with potential prospects and represent inforcer and promote the company's offerings

Account Executive – DACH

General Counsel

• Draft, review, and negotiate a wide range of commercial agreements including: SaaS customer agreements, MSP / partner agreements, Channel and reseller contracts, NDAs, DPAs, MSAs, SOWs
• Join sales calls where required to: unblock late-stage deals, explain legal positions pragmatically, support enterprise and strategic negotiations
• Act as first-line legal support for the US sales and partner teams
• Own contract turnaround times for US commercial deals
• Improve contract templates and playbooks
• Partner with Sales Ops / RevOps to streamline contracting workflows
• Ensure commercial terms align with pricing, product, and GTM strategy
• Support data protection and privacy matters (US + international customers)
• Work alongside the Chief Legal Officer on: SOC 2 readiness and audits, CMMC/NIST 800-171 compliance, Security questionnaires and customer due diligence
• Escalate material risk appropriately while enabling commercial progress
• Coordinate and oversee corporate filings, annual reports, and state registrations
• Maintain good standing across applicable US jurisdictions, including tracking deadlines and compliance requirements
• Assist with board governance materials, resolutions, and corporate recordkeeping where required
• Partner with Finance, Tax, and external advisors on entity compliance, structure, and regulatory obligations
• Provide ad-hoc support on US employment law matters such as: contract templates, policy updates, basic employee relations queries

Senior Legal Counsel

Customer Support

• Triage and resolve critical incidents, delivering a high-quality IT Support Service
• Provide 1st and 2nd line IT support to internal and external users, diagnosing and resolving technical issues across a range of systems and platforms
• Handle issue tickets within Intercom in an effective manner
• Provide professional and empathetic support to users
• Create and track metrics such as KPI’s, CSAT and build data dashboards
• Define best practice and process whilst having an immediate impact to support technical incidents
• Responsible for daily activity management, including activities covering Backup services and raising/resolving issues with the backup jobs
• Review and implement user, server, and network change requests
• Follow high-severity and Major incident procedures
• Create automated workflows, document processes and looking to improve the daily ticketing process
• Troubleshooting server-related issues or hardware faults

Product Support Specialist

Solutions Engineer

• Leverage deep experience in building and managing high-impact partnerships in the Microsoft, MSP and SAAS marketplace
• Build programs to maximize the value of inforcer within the Microsoft and MSP ecosystem
• Utilize networks to increase inforcers market presence and act as the face of our dynamic and vibrant community.
• Attending regular events and conferences
• Drive our online community, particularly across Discord, to encourage active engagement and support partner learning and enablement
• Lead the Microsoft certification program to enable our internal team and partners to upskill and increase their knowledge of the Microsoft Ecosystem
• Become a trusted technical resource to support sales and post sales processes, adding deep technical knowledge to conversations
• Help clients with understanding our product and services through the onboarding and enablement journey
• Support our product development with your knowledge and expertise within the Microsoft ecosystem
• Deliver presentations to potential prospects and drive one-to-many enablement sessions with our partners
• Supporting MSP’s to become better Microsoft partners
• Upskilling our internal team and partners with your Microsoft knowledge
• Stay up to date with Microsoft 365 developments, new features, and best practices

M365 Solutions Architect

Customer Success Manager

• Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform
• Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions
• Collaborate closely with the Implementation team to ensure smooth client onboarding
• Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform
• Use data and account health indicators to proactively engage with clients, identify risks and drive adoption
• Help clients get the most from the platform by developing and guiding account plans aligned with their objectives
• Cross collaborates with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience
• Support customer adoption and retention with workshops and training, both in person and virtually

Senior Business Development Representative

Senior Account Executive

Implementation Manager

People Operations Specialist

Backend Engineer, C#

Account Executive – DACH

Senior Legal Counsel

Product Support Specialist

M365 Solutions Architect

Partner Success Manager

M365 Solutions Architect