Infobip

Solution Engineer Associate, Internship

Infobip

internship

Posted on:

Location Type: Hybrid

Location: Zagreb • Croatia

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Job Level

Entry Level

About the role

  • Support customer discovery sessions to understand business challenges and solution requirements, with guidance from senior team members
  • Translate client needs into structured engineering briefs and contribute to shaping proposed solutions
  • Build, test, and refine conversational AI workflows using programming, prompt engineering, and platform tools
  • Contribute to rapid prototyping and iterative refinement of AI solutions, taking ownership of assigned workstreams
  • Support integration of conversational AI capabilities into customers’ existing technology environments and help validate solution performance
  • Troubleshoot and help resolve issues in deployed AI systems, escalating complex cases when needed
  • Collaborate with Conversational Designers, Product, Engineering, Sales, and Implementation teams to support solution delivery
  • Create and maintain reusable solution architectures, deployment playbooks, and best practices
  • Build strong knowledge of Infobip’s product portfolio, the conversational AI ecosystem, and emerging industry trends
  • Synthesize field observations and deployment patterns into actionable product improvement recommendations

Requirements

  • Recent graduate in engineering, computer science, information technology, or a similar field
  • Availability to start on May 18th
  • Strong interest in conversational AI, solution engineering, and customer-facing technology
  • Good foundational programming skills and confidence applying them to real-world use cases
  • Strong interest in understanding business problems and customer needs (shown via internships, university projects, case studies, or hackathons)
  • Hands-on exposure to AI/LLM solutions (e.g., chatbots/agents, prompt engineering, basic RAG, or API integrations) through academic or personal projects
  • Strong communication and collaboration skills across teams and stakeholders
  • Fluent in spoken and written English
  • Strong problem-solving and troubleshooting skills with moderate guidance
  • Structured, detail-oriented, and reliable in a fast-paced environment
  • Curious about customer needs, solution design, and industry trends, with a proactive learning mindset.
Benefits
  • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
  • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
  • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
  • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
  • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
  • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
programmingprompt engineeringAI workflowstroubleshootingAPI integrationschatbotsLLM solutionssolution engineeringrapid prototypingsolution architecture
Soft Skills
communicationcollaborationproblem-solvingdetail-orientedreliabilitycuriosityproactive learningcustomer-focusedstructured thinkingteamwork