Infobip

Mid Market Customer Growth Associate, Swedish Speaker

Infobip

full-time

Posted on:

Location Type: Hybrid

Location: Zagreb • Croatia

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About the role

  • Build and maintain trusted relationships with assigned Tier 2 clients to support overall customer health, retention, and growth
  • Act as the main point of contact for clients, managing business and technical expectations, supporting escalations, and driving product and service adoption
  • Meet and exceed quarterly KPIs related to gross profit, margin percentage, cross-sell opportunities, net revenue retention, and Tier 2 to Tier 1 transitions
  • Ensure proper client account setup and maintenance, including account creation, routing, sender registration, and content filtration in line with agreed business scope
  • Analyze and forecast client traffic, taking timely actions to maximize revenue, minimize losses, and support sustainable business growth
  • Collaborate closely with internal teams such as Customer Success, Sales Engineers, Platform Operations, Revenue Assurance, Self Service, and others to fulfill client requirements and ensure smooth customer transitions
  • Maintain accurate records of client interactions, activities, and opportunities using internal tools such as Salesforce, Qlik, and Service Utilities

Requirements

  • Proven experience or strong interest in client-facing roles, customer success, account management, or similar environments
  • Ability to build relationships and understand client business processes and expectations
  • Strong coordination skills, comfortable working across multiple teams and stakeholders
  • Data-driven mindset, with the ability to analyze trends, forecast outcomes, and support business decisions
  • Interest or experience in SaaS, CPaaS, or technology-driven environments
  • Proactive, solution-oriented approach with a focus on learning and continuous improvement
  • Fluency in English and Swedish, both spoken and written
Benefits
  • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
  • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
  • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
  • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
  • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
  • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisforecastingclient account managementKPI managementcontent filtrationrevenue maximizationbusiness process understanding
Soft Skills
relationship buildingcoordinationproactive problem solvingsolution-orientedcommunicationcollaborationcustomer success focus