Infobip

Senior Solution Engineer

Infobip

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • New Jersey • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $107,000 - $140,000 per year

Job Level

Senior

About the role

  • Consulting, discovery & pre-sales leadership: Help customers and partners understand the value of Infobip’s solutions and services
  • Deeply understand customer businesses and map their needs to the right Infobip solutions and products
  • Advise customers on industry best practices to improve business outcomes
  • Continuously identify and design new, innovative solutions tailored to customer needs
  • Collect detailed technical requirements and design complex architectures and integration plans
  • Handle technical and security questionnaires with clarity and accuracy
  • Lead captivating demos and Proofs of Concept (POCs) for high-profile customers
  • Conduct scoping exercises, effort estimations, and guide commercial teams with technical input
  • Solution implementation & delivery excellence: Deliver comprehensive, precise technical documentation for internal and external audiences
  • Configure and customize complex Infobip solutions to meet customer business and technical requirements
  • Ensure all projects are delivered on time, within scope and budget, consistently exceeding expectations
  • Lead consulting and solution enablement sessions; document discussions with high-quality minutes
  • Create conversational workflows and strategies for Answers and other Infobip products
  • Provide hands-on technical leadership during integrations, deployments, and troubleshooting
  • Technical leadership, mentorship & internal impact: Document solutions and share best practices within the department
  • Maintain deep awareness of market feature needs and provide input to influence product roadmaps
  • Mentor junior and mid-level team members, guiding their technical and professional growth
  • Stay current on Infobip’s product portfolio, both technically and commercially, including updates, new features, and competitive trends
  • Act as the regional technical expert, supporting cross-functional teams on complex opportunities

Requirements

  • 6+ years of experience in technical pre-sales, solution engineering, system integration, or similar roles
  • Proven expertise designing complex, scalable technical architectures in CPaaS/SaaS environments
  • Experience with Voice products is highly valued
  • Strong background in Telecommunications, APIs, messaging, or customer engagement platforms
  • Advanced experience configuring and integrating solutions via REST APIs, SFTP, and other integration patterns
  • Demonstrated ability to lead complex opportunities end-to-end with autonomy
  • Excellent communication, storytelling, and customer-facing skills
  • Hands-on experience conducting demos, POCs, discovery sessions, and technical deep-dives
  • Strong project management capabilities: planning, risk mitigation, delivery execution
  • Ability to mentor team members and uplift technical standards within the team
  • Proactive, creative problem-solver who challenges assumptions and identifies new use cases
  • Comfortable influencing senior stakeholders and navigating high-visibility engagements
Benefits
  • Medical, Dental, and Vision insurance
  • Basic life insurance
  • 401(k) plan participation with company match
  • Short-term and long-term disability insurance
  • Wellness plan of up to $500/year pro-rated based on hire date
  • PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
  • Additional leave time for marriage, relocation, bereavement, and other major life events
  • Twelve (12) weeks of paid parental leave
  • Participation in employee share ownership plan (ESOP)
  • Fourteen (14) paid holidays annually
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical pre-salessolution engineeringsystem integrationtechnical architecture designCPaaSSaaSVoice productsREST APIsSFTPproject management
Soft Skills
communication skillsstorytellingcustomer-facing skillsmentorshipproblem-solvingcreativityinfluencing stakeholdersplanningrisk mitigationdelivery execution