Infobip

Senior Solution Engineer

Infobip

full-time

Posted on:

Location Type: Hybrid

Location: Zagreb • Croatia

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Job Level

Senior

Tech Stack

CloudJavaScript

About the role

  • A Senior Solution Engineer is an individual contributor role in the region that plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation.
  • The engineer in this role participates in the activities for Infobip’s solution proposals, owns the solution design, delivery and integrations, improvement of the current solutions.
  • To deliver the desired business results, Senior Solution Engineers collaborate with the HQ and regional teams and act as technical opportunity leads or assist the more experienced colleagues.
  • They independently manage opportunities from initiation to delivery, making resource allocation decisions autonomously or in consultation with senior colleagues based on project complexity.
  • Help customers and/or partners understand the value of Infobip solutions and services
  • Deeply understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
  • Advise customers on best practices in the industry to improve their business outcomes
  • Continuously identify and design new and innovative solutions to meet customers’ business needs
  • Collect the technical requirements and design complex technical solutions and service integration plans.
  • Handle technical and security questionnaires.
  • Conduct captivating demos and POCs
  • Conduct scoping exercises and provide service quote estimation
  • Implement solutions for new and existing customers
  • Deliver comprehensive and precise technical documentation
  • Configure/customize complex Infobip solutions to meet customer’s business requirements
  • Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations.
  • Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
  • Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products
  • Contribute to internal initiatives and focus on continuous development
  • Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice).
  • Have an in-depth overview of market feature requirements and provide feedback to steer the development of products’ features
  • Mentor junior team members and newcomers
  • Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades.

Requirements

  • Minimum 5 years of strong, related experience that has developed your expertise in pre-sales, tech sales, system integrations, or similar role
  • Understanding of cloud technologies and SaaS/CPaaS models
  • Previous experience in the telecommunications industry is preferred
  • Familiarity with JavaScript
  • Ability to work in a fast-paced and dynamic environment
  • Excellent communication skills in English.
Benefits
  • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
  • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
  • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
  • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
  • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
  • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
solution designservice integrationtechnical documentationJavaScriptcloud technologiesSaaSCPaaStechnical requirements gatheringsolution customizationproject management
Soft Skills
customer experiencecollaborationcommunicationmentoringinnovationproblem-solvingconsultingadaptabilityleadershiptime management