Influ2

Customer Success Manager

• Be the voice of the customer: You must prioritize maximizing customer satisfaction, retention, and growth. You should be able to understand the customers' business objectives and align them with Influ2's offerings.
• Act as a trusted advisor: Build and maintain trust-based relationships with our valued customers. This includes proactive engagement, active listening, and empathy. Also, serve as a go-to resource for their inquiries, concerns, and strategic discussions related to Marketing and Sales practices.
• Translate complex ideas into actionable steps: Articulate complex ideas clearly and tailor your communication style to different audiences, from mid-level members all the way up to C Suite.
• Identify critical insights: Analyze customer data and metrics to identify trends, insights, and areas for improvement.
• Demonstrate technical aptitude: You’ll become a subject matter expert by learning the ins and outs of the product. Effectively identifying issues, troubleshooting, and offering customers solutions for resolution will be essential in this role.
• Ensure timely delivery of the projects and milestones: You may need to manage multiple customer accounts simultaneously, so strong organizational and project management skills are essential to prioritize tasks, set deadlines, and manage customer expectations.
• Partner with Sales, Marketing, and Product Development teams: You will work closely with cross-functional teams across various time zones to align goals, share customer insights, and drive coordinated efforts to deliver customer success.
• Participate in on-site customer visits: You’ll occasionally meet with customers on-site to strengthen relationships, lead Executive Business Reviews (EBRs), deliver presentations, and facilitate strategic discussions.

Sales Development Rep

• Qualify and engage inbound leads: Respond promptly to inbound inquiries via email and phone, thoughtfully qualifying prospects and understanding their needs to ensure a strong fit with Influ2’s solutions.
• Guide the early customer journey: Build meaningful first interactions with potential customers, asking the right questions and creating a positive, consultative experience from the very first touchpoint.
• Collaborate with Account Executives: Partner closely with Account Executives to ensure smooth scheduling of discovery calls and a seamless handoff of qualified opportunities, sharing relevant context and insights to support deal success.
• Maintain accurate CRM data: Keep detailed and up-to-date records of all interactions with prospects in Salesforce, ensuring visibility and alignment across the sales team.
• Support pipeline growth: Contribute to pipeline generation by following up with inbound leads and supporting targeted outreach efforts when needed to maximize engagement and conversion opportunities.

Customer Success Manager

Inbound Sales Development Representative