Forward Deployed Solution Architect
Inflection.io
full-time
Posted on:
Location Type: Remote
Location: Washington • United States
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Tech Stack
About the role
- Serve as a forward deployed architect . You will go deep with target customers, identify their Jobs to be Done, and build working AI-native prototypes that solve real problems — not slide decks.
- Collaborate with customers and internal teams to understand key business objectives and define solution implementation requirements.
- Provide implementation recommendations and enablement across data warehouse, customer data platforms, CRM integrations, forms, web tracking, and product activity data.
- Plan and lead customers through implementation and onboarding with a focus on time-to-value and risk management.
- Use AI tools (Claude Code, agent workflows) to accelerate solution delivery and prototype customer solutions on the fly.
- Aggregate common issues and customer patterns to feed back into the product roadmap — identifying tool gaps, context gaps, and reusable capabilities and enhancements.
- Advocate for customers on issue resolution and feature prioritization.
- Contribute to managing churn risk, driving revenue retention, and expansion opportunities.
- Share wins, failures, and learnings with the team to compound everyone's AI fluency.
Requirements
- 5+ years of relevant experience in solution consulting, customer success, technical support, and/or marketing operations
- Genuine curiosity about AI and a bias toward building — you don't wait to be told AI can help, you try it first
- Comfort working with AI tools like Claude Code, and willingness to build simple working prototypes with customers (English as code — no traditional engineering background required)
- Understanding of marketing functions including marketing operations, demand marketing, customer lifecycle marketing, and/or growth marketing
- Knowledge of email marketing including audience segmentation, personalization, calls to action, and deliverability
- Experience with marketing automation platforms such as Inflection.io, Marketo, HubSpot, Pardot, Iterable, and/or Customer.io
- Experience with CRM systems such as Salesforce and/or HubSpot
- Knowledge of customer data platforms and data warehouses such as Segment, Snowflake, Redshift, BigQuery, and/or Databricks
- Ability to work independently in a high-paced startup environment
- Strong verbal and written communication skills with both customers and internal stakeholders.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI-native prototypessolution consultingcustomer successtechnical supportmarketing operationsemail marketingaudience segmentationpersonalizationCRM integrationsdata warehouse
Soft Skills
genuine curiositybias toward buildingindependencestrong verbal communicationstrong written communicationrisk managementcollaborationadvocacyproblem-solvinglearnability