Inflection.io

Solutions Engineer

• Serve as a forward deployed architect . You will go deep with target customers, identify their Jobs to be Done, and build working AI-native prototypes that solve real problems — not slide decks.
• Collaborate with customers and internal teams to understand key business objectives and define solution implementation requirements.
• Provide implementation recommendations and enablement across data warehouse, customer data platforms, CRM integrations, forms, web tracking, and product activity data.
• Plan and lead customers through implementation and onboarding with a focus on time-to-value and risk management.
• Use AI tools (Claude Code, agent workflows) to accelerate solution delivery and prototype customer solutions on the fly.
• Aggregate common issues and customer patterns to feed back into the product roadmap — identifying tool gaps, context gaps, and reusable capabilities and enhancements.
• Advocate for customers on issue resolution and feature prioritization.
• Contribute to managing churn risk, driving revenue retention, and expansion opportunities.
• Share wins, failures, and learnings with the team to compound everyone's AI fluency.

Forward Deployed Solution Architect