Infios

Support Analyst, Level 1

Infios

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

AWSAzureCloudCognosERPOracleSQLTCP/IP

About the role

  • Utilize active listening, empathy, and other emotional intelligent skills to properly handle customer interactions
  • Troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software
  • Quantify issues and provide supporting data if issues are escalated to ERP Vendor, Honeywell/Vocollect, RF Hardware Provider, Seagull Scientific, Bartender, Georgia Softworks, or other third parties.
  • SQL performance monitoring / index and query tuning
  • Meet or exceed defined customer service satisfaction scores and meet SLAs for initial response and issue resolution.
  • Maintain clear, concise communication with customers and internal teams.
  • Accurately document all relevant information in the ticketing system.
  • Collaborate seamlessly with internal teams, external partners, and vendors.
  • Proactively escalate tickets when necessary to ensure timely resolution.

Requirements

  • BA / BS Degree, Computer Science, MIS, or equivalent
  • Experience in database (SQL / Oracle) queries, stored procedures, and performance tuning
  • Knowledge of cloud infrastructure and services (AWS, Azure, Oracle Cloud Infrastructure (OCI), Google, etc.)
  • Strong customer service skills and ability to multi-task
  • Strong analytical, communication, and problem-solving skills
  • Ability to prioritize tasks and self-manage
  • Preferred: Supply chain and distribution industry knowledge and experience.
  • Warehouse Management Systems (WMS) expertise in RedPrairie (JDA), Manhattan Associates, SAP- WM, Oracle-WM, Accellos, Infor, etc.
  • Expertise with interface technologies including TCP/IP Sockets, XML, Table-to-Table, etc.
  • Barcode scanning and RF hardware (Intermec, LXE, Motorola, Symbol)
  • Voice software expertise in (Honeywell/Vocollect, Voxware, TopVox, Lucas, etc).
  • Labeling (Bartender or Loftware) experience
  • Reporting (Cognos, Business Objects, SSRS) experience
  • Networking (Cisco, WAN/LAN, troubleshooting) experience
Benefits
  • Health insurance
  • Professional development
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLOracledatabase queriesstored proceduresperformance tuningWarehouse Management Systems (WMS)TCP/IP Socketsbarcode scanningRF hardwarereporting
Soft Skills
active listeningempathycustomer serviceanalytical skillscommunication skillsproblem-solving skillsmulti-taskingprioritizationself-managementcollaboration