Lead 24x7 global L2/L3 OMS support operations, including staffing and on-call coverage
Own incident, problem, and change management, serving as the primary escalation point
Drive RCA, defect prevention, and proactive operational improvements
Manage production releases, upgrades, migrations, hotfixes, and patches
Improve automation, observability, alerting, and performance monitoring
Ensure adherence to SLAs, KPIs, and operational metrics
Build and maintain runbooks, knowledge articles, and operational documentation
Manage, mentor, and develop OMS support teams through training and cross-skilling
Partner with product, architecture, and delivery teams to improve platform supportability

Requirements

Bachelor’s degree in Engineering, Computer Science, or related field
Experience supporting OMS platforms such as Infios OM, Manhattan, IBM Sterling, Blue Yonder
Strong understanding of order lifecycle, fulfillment, inventory, and returns
Experience with production support, batch processing, and real-time integrations
Working knowledge of APIs, middleware, and event-driven architectures
Experience with ITSM tools such as ServiceNow, Jira, or Remedy
Monitoring tools: Splunk, Dynatrace, Grafana
Cloud platforms: AWS, Azure or GCP
Strong leadership, incident management, and communication skills

Benefits

Access to competitive Medical, Dental and Vision insurance
401K matching program
Flexible Time Off
11 days paid holidays
1 day of volunteer time per year
Fun, casual, and flexible work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

OMS supportincident managementproblem managementchange managementautomationperformance monitoringAPIsmiddlewareevent-driven architecturesbatch processing

Soft skills

leadershipcommunicationmentoringtrainingcross-skilling