Infios

VP Renewals

Infios

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Develop and implement global renewal and retention programs that maximize customer value and renewal rates.
  • Manage and mentor the renewals team, providing guidance and support to ensure their success.
  • Forecast global renewals, identify risks, and develop mitigation strategies.
  • Leverage data to recognize patterns and spot opportunities for improvement.
  • Build digital first customer engagement programs, monitoring their satisfaction, overall sentiment and long-term success.
  • Support negotiations of more complex contract renewals such as 3-year conversions initiative and create win-win solutions for customers.
  • Collaborate with cross-functional teams to drive customer success and retention. (Sales, Support, Services)
  • Stay updated on industry trends and best practices to continuously improve the renewals process via digital tools.

Requirements

  • 10+ years of experience in renewals, account management, or sales, with a focus on small business customers.
  • 7+ years of management experience, with a proven track record of achieving revenue goals.
  • Strong leadership and team-building skills, with the ability to inspire and motivate others.
  • Excellent communication and negotiation skills, with the ability to engage with senior leadership.
  • Experience with Salesforce or similar CRM systems is a plus.
  • The ability to think strategically and drive results in a fast-paced environment.
  • Passion for innovation, growth, and serving customers.
Benefits
  • Competitive salary and benefits package
  • Flexible work environment with opportunities for growth and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
renewal programsretention programsforecastingdata analysiscustomer engagement programscontract negotiationsrisk identificationmitigation strategiesrevenue goalsstrategic thinking
Soft skills
leadershipteam-buildingcommunicationnegotiationinspirationmotivationcollaborationcustomer focusadaptabilityinnovation