Infinity Constellation

VP of Operations

Infinity Constellation

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Own end-to-end delivery experience: ensure consistency with Everest's SOPs across all clients.
  • Enforce and continuously improve existing SOPs.
  • Establish service owner accountability and measurable outcomes.
  • Partner with the Executive Service lead to drive service quality improvements.
  • Partner with the Product lead to translate frontline learnings into service design, tooling and playbooks.
  • Design and run the company's operating rhythm: weekly ops reviews, project check-ins, commitment tracking, and decision forums.
  • Translate company goals into quarterly and monthly plans with clear owners, timelines, and definitions of done.
  • Hold the team accountable to commitments.
  • Refine and maintain a focused company scorecard covering revenue, pipeline, client health, delivery quality, and operational throughput.
  • Partner with Ops & Data lead to ensure data is accurate, visible, and used in decision making.
  • Run regular performance reviews that drive course corrections and continuous improvement.
  • Implement simple decision frameworks and escalation rules so the team brings solutions, not just problems.
  • Coach functional leads (ops & analytics, executive services, people ops, recruiting) to manage to metrics and raise their operational maturity.
  • Partner with People Ops and Recruiting on capacity planning, role design, and performance management (you do not own HR, but you are a key stakeholder).

Requirements

  • 7–10 years in operations leadership roles in tech-enabled services, boutique agencies, or similar services businesses at $1–10M ARR.
  • Has inherited existing SOPs, tools, and data and successfully turned them into a living operating system (cadence, dashboards, accountability).
  • Proven track record owning and improving performance metrics: service quality, on-time delivery, revenue margin, client retention.
  • Direct experience managing and coaching functional leads across service delivery, operations, and analytics.
Benefits
  • Competitive salary
  • Meaningful equity
  • Medical, dental, vision healthcare benefits
  • Flexible PTO policy
  • 401k
  • Disability insurance
  • Remote-first culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SOP managementperformance metricsoperational throughputcapacity planningservice designdecision frameworksdata accuracyproject managementcoachinganalytics
Soft Skills
leadershipaccountabilitycommunicationcollaborationcontinuous improvementproblem-solvingstrategic planningcoachingstakeholder managementperformance management