Infinity Constellation

Executive Assistant

• Keep personal and family calendars running smoothly—avoiding conflicts and staying ahead of key dates, appointments, and events.
• Coordinate schedules across professional and personal commitments, including school activities, family obligations, and special occasions.
• Manage bills, utilities, and subscriptions to keep things organized and on track.
• Maintain a trusted list of go-to contacts—vendors, service providers, and contractors—and handle ongoing coordination and communication.
• Oversee deliveries and ensure household logistics are handled with minimal disruption.
• Coordinate all aspects of personal and family travel including flights, accommodations, transportation, and experiences.
• Track and optimize loyalty programs, points, and rewards to get the most value out of travel plans.
• Plan and manage celebrations, gifts, and experiences that feel thoughtful and personalized.
• Research and secure tickets for events and experiences, handling all logistics behind the scenes.

Personal Assistant

• Build strong, thoughtful relationships with executives by understanding their unique needs.
• Anticipate challenges, solve problems before they arise, and communicate clearly with the right people.
• Keep projects moving by working across teams, managing details, and making sure deadlines are met.
• Share your knowledge and lead by example, helping other assistants grow with confidence.
• Spot inefficiencies and thoughtfully improve systems.

Senior Executive Assistant

Administrative Assistant

• Act as a reliable point of contact for assigned clients—getting to know their preferences, staying responsive, and making sure they always feel supported.
• Manage schedules with care by booking meetings, avoiding conflicts, setting agendas, and keeping calendars running smoothly across multiple priorities.
• Keep inboxes organized and moving by monitoring emails, drafting thoughtful responses, and flagging what needs attention.
• Prepare and maintain important documents and databases, making sure everything is accurate, up to date, and easy to find.
• Dig into details, gather information, and turn findings into clear, useful summaries that help drive decisions.
• Keep track of to-dos, follow up on open items, and help move things forward with care and consistency.
• Handle logistics like travel planning, event coordination, expense tracking, and vendor communication—keeping things organized behind the scenes.

Project Manager

• Oversee and manage multiple creative projects simultaneously from kickoff to delivery.
• Review and provide feedback on design files, including Figma files, component systems, and graphic design assets, ensuring brand consistency and creative excellence.
• Develop and maintain project timelines, schedules, and deliverable trackers.
• Coordinate and schedule client meetings, internal team reviews, and production milestones.
• Act as the primary liaison between clients and internal teams, ensuring clear communication and alignment.
• Monitor progress against project plans, proactively identifying and resolving potential delays or roadblocks.
• Manage resources and workflows to ensure projects are delivered on time, on budget, and exceeding expectations.

Creative Project Manager

Marketing

• Assist in developing and managing social media campaigns for both Radiance and our clients
• Maintain and manage content calendars across platforms (Instagram, LinkedIn, YouTube, TikTok)
• Draft captions, taglines, ad copy, and social post text that reflect brand voice
• Participate in brainstorms and help draft campaign proposals
• Support the implementation of campaigns by formatting and posting content
• Keep an eye on social trends and platform updates
• Work closely with the design team to align on campaign goals

Marketing Associate

Chief Marketing Officer

• Own campaign execution end-to-end (hands-on): Plan, launch, and optimize growth campaigns across paid and organic channels (search, social, email, landing pages, retargeting, partnerships, etc.)
• Build campaign infrastructure: targeting, creative, copy, landing pages, conversion flows, measurement
• Run rapid experiments: A/B testing, iteration cycles, performance improvements
• Drive measurable pipeline and growth outcomes: Build and manage the performance marketing loop: CAC, CPL, CVR, ROAS, attribution, funnel conversion
• Translate product and customer insights into messaging that converts
• Develop repeatable playbooks for acquisition, activation, and retention
• Lead content marketing that differentiates: Develop and execute a content strategy that positions Supernal as a category-defining AI partner
• Produce and repurpose high-leverage content (LinkedIn, blog, video, case studies, thought leadership)
• Promote company leaders (CEO, Head of Sales, and other executives) through narrative-driven content that builds authority and trust
• Turn client work, insights, and outcomes into market-facing proof
• Support relationship-driven go-to-market: Partner with the CRO and leadership on executive-level relationship building
• Support and coordinate high-value executive introductions and strategic follow-ups
• Plan and amplify conference presence (pre-event targeting, in-event content, post-event follow-up)
• Align marketing efforts to a consultative, trust-based sales motion
• Be the “Crafty Hustle” marketer: Move fast without breaking trust or quality
• Find creative ways to win with limited resources
• Use scrappiness and systems thinking to punch above your weight
• Shape the roadmap for marketing operations and team growth: Partner closely with Ryan on direction, priorities, and narrative
• Own marketing budget allocation and performance reporting
• Define the long-term GTM architecture alongside leadership
• Hire and manage contractors or junior team members as growth demands
• What Success Looks Like (First 90 Days): Launch multiple campaigns and establish a weekly testing cadence
• Create a simple, reliable performance dashboard and reporting rhythm
• Improve conversion rates across key funnel points (ads → landing → lead/customer)
• Ship messaging and content that clearly articulates Supernal’s value in-market
• Successfully support at least one relationship-driven or conference-based GTM initiative
• Build the beginnings of a scalable marketing machine (process, templates, learnings)

Head of Marketing

Account Executive

• Own high-value deals end-to-end: Lead $250K–$500K+ deals from initial conversation through close
• Run discovery, shape solutions, build proposals, and drive negotiations
• Maintain control of the deal while bringing in internal stakeholders at the right moments
• Build trust quickly with senior stakeholders and executives
• Navigate introductions from partners, clients, and investors into real opportunities
• Represent Supernal independently in meetings, events, and executive conversations
• Stay close to accounts post-close to identify expansion opportunities
• Turn initial engagements into larger, multi-phase relationships
• Develop a point of view on where additional value can be created within each client
• Bring in CRO, CEO, and functional leaders as needed to support deals
• Coordinate solutioning, proposals, and delivery alignment without losing deal momentum
• Act as the central owner of deal strategy and client communication
• Attend and leverage industry events, conferences, and small-group settings
• Build and maintain a personal network that generates new opportunities
• Operate with autonomy in representing the company externally

Senior Account Executive

Operations

• Own end-to-end delivery experience: ensure consistency with Everest's SOPs across all clients.
• Enforce and continuously improve existing SOPs.
• Establish service owner accountability and measurable outcomes.
• Partner with the Executive Service lead to drive service quality improvements.
• Partner with the Product lead to translate frontline learnings into service design, tooling and playbooks.
• Design and run the company's operating rhythm: weekly ops reviews, project check-ins, commitment tracking, and decision forums.
• Translate company goals into quarterly and monthly plans with clear owners, timelines, and definitions of done.
• Hold the team accountable to commitments.
• Refine and maintain a focused company scorecard covering revenue, pipeline, client health, delivery quality, and operational throughput.
• Partner with Ops & Data lead to ensure data is accurate, visible, and used in decision making.
• Run regular performance reviews that drive course corrections and continuous improvement.
• Implement simple decision frameworks and escalation rules so the team brings solutions, not just problems.
• Coach functional leads (ops & analytics, executive services, people ops, recruiting) to manage to metrics and raise their operational maturity.
• Partner with People Ops and Recruiting on capacity planning, role design, and performance management (you do not own HR, but you are a key stakeholder).

VP of Operations

• Own problems end-to-end across identity, SaaS platforms, endpoints, and security
• Serve as a primary technical resource across the portfolio
• Adapt your approach to each company's size and maturity
• Own the full laptop lifecycle across the portfolio
• Collaborate directly with engineering teams
• Make sure the right people have access to the right things
• Administer and troubleshoot core platforms
• Write and maintain documentation and runbooks

IT Operations Engineer – Platform

• Define scope, objectives, deliverables, and success metrics.
• Break work into milestones, dependencies, and timelines.
• Identify and track risks, assumptions, and mitigation plans early.
• Manage the Build → Subscription transition—the riskiest client phase—with clear successful exit criteria and readiness plans.
• Own all reporting for your clients—depth, accuracy, completeness.
• Lead all written and verbal communication, including weekly client syncs.
• Drill into project details; question “green” statuses constructively and validate progress with AI Masons.
• Proactively schedule internal syncs to align teams and resolve blockers.
• Maintain system hygiene across all project tools.
• Continuously verify SoW and contractual alignment against actual delivery.
• Communicate transparently—share status, blockers, and decisions early.
• Manage stakeholders with clarity, structure, and expectation alignment.
• Maintain a single source of truth for documentation.
• Partner with the Lead AI Mason to verify scoping and resource needs.
• Meet deadlines or raise risks early with mitigation options.
• Ensure testing, validation, and reviews are completed—never assumed.
• Conduct structured post-mortems to capture learnings and improvement actions.
• Take full ownership for results, end-to-end.
• Anticipate issues and propose solutions—not just problems.
• Track commitments, actions, and owners; escalate blockers promptly.
• Model proactive, structured communication and disciplined follow-through.