Service Delivery Manager
Infinity Constellation
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Oversee weekly and daily operational cadences for EA delivery, ensuring all client work moves through the pipeline efficiently.
- Run structured delivery stand-ups and syncs to maintain alignment, surface blockers, and reinforce accountability.
- Manage the intake and allocation of new client work in collaboration with EA Managers, ensuring balanced workloads and clear prioritization.
- Identify process gaps or recurring friction points and drive iterative improvements to eliminate them.
- Partner with EA Managers on client delivery planning, helping scope requests and identify potential overextension or scope creep.
- Monitor delivery metrics such as turnaround time, workload balance, and client satisfaction to guide continuous improvement.
- Serve as an escalation point for operational issues impacting delivery or client experience.
- Collaborate cross-functionally with Operations, People, and Product (internal tools) to optimize systems and workflows.
- Coach EAs and Managers in agile-style practices — sprint planning, retrospectives, and commit‑to‑deliver habits — adapted to service delivery.
Requirements
- 3+ years of program, project, or delivery operations experience in a fast-paced environment (professional services, consulting, or tech).
- Deep understanding of agile or lean practices, with the ability to adapt them for a service oriented business.
- Excellent organizational and communication skills; you can distill complexity into actionable next steps.
- Experience coordinating multi‑stakeholder workflows and balancing competing priorities.
- Comfortable with ambiguity and iteration; you help shape what “great” looks like as the company scales.
- You embody competence and kindness, bringing precision, clarity, and empathy to your work every day.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
agile practiceslean practicesdelivery operationsproject managementprogram managementprocess improvementmetrics monitoringworkload balancingclient delivery planningsprint planning
Soft Skills
organizational skillscommunication skillsproblem-solvingcollaborationadaptabilitycoachingaccountabilityempathyclarityprecision