Infinity

Customer Success Manager

• Managing an allocated customer book, mainly made up of Tier 3 and Tier 4 customers
• Ensuring customers are retained, onboarded effectively and supported in achieving value from Infinity
• Accountable for customer retention, onboarding, customer engagement, health monitoring, risk identification and mitigation, product adoption, customer maturity and renewal outcomes
• Building effective relationships, resolving queries, escalating risks where needed and ensuring customer activity is managed in line with the agreed service offer.

Customer Success Executive – Value