Customer Success Executive – Value

Infinity

Customer Success Executive managing Tier 3 and Tier 4 customer relationships at Infinity. Ensuring effective onboarding, retention, and support to achieve value from their services.

Posted 7/26/2026full-timeReigate • 🇬🇧 United KingdomMid-LevelSenior💰 £35,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in customer retention, onboarding, and engagement, with a focus on building effective relationships and ensuring customer satisfaction. Proficient in risk identification and mitigation, product adoption, and achieving renewal outcomes.

Highest-signal resume keywords

Customer ExperienceCustomer ServiceAccount SupportRisk IdentificationProduct Adoption

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

OrganisedCuriousConfidentStrong Communication

Industry Keywords

Customer RetentionOnboardingCustomer EngagementHealth MonitoringCustomer Maturity

About the role

Key responsibilities & impact

Managing an allocated customer book, mainly made up of Tier 3 and Tier 4 customers
Ensuring customers are retained, onboarded effectively and supported in achieving value from Infinity
Accountable for customer retention, onboarding, customer engagement, health monitoring, risk identification and mitigation, product adoption, customer maturity and renewal outcomes
Building effective relationships, resolving queries, escalating risks where needed and ensuring customer activity is managed in line with the agreed service offer.

Requirements

What you’ll need

Experience in Customer Experience, Customer Service, Account Support or a similar customer-facing role
Confident working directly with customers, managing tasks, following processes, and working with internal teams
Organised, curious and willing to build strong product knowledge over time
Ability to identify customer issues, ask good questions, and escalate risks or opportunities appropriately.

Benefits

Comp & perks

Flexible: Reigate or Manchester area
Hybrid, 2 days in office
4.5-day working week, half-day Fridays