Implementation Manager
Infinitus Systems, Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead Client Implementations & Pilots
- Own the end-to-end delivery for new client integrations and solution pilots.
- Translate business use cases into detailed solution plans.
- Lead implementations for integrations with client systems including CRM (e.g., Salesforce), Electronic Medical Records (EMRs), and data platforms via APIs, CSVs, Smart on FHIR, and other standards
- Coordinate with rest of the customer enablement, internal engineering and product teams to ensure timely, scalable integration rollouts.
- Manage multiple concurrent client implementations with structured delivery methodology and clear communication.
- Track milestones, risks, and deliverables to ensure predictable outcomes.
- Capture learnings and contribute to continuous improvement of the implementation playbook.
- Act as a consultative partner to Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients; provide clear guidance on system capabilities, integration strategies, and best practices.
- Lead technical client conversations and working sessions, representing Infinitus as a domain expert.
- Support customers through design, build, QA, UAT, go-Live and hypercare cycles, proactively troubleshooting issues and ensuring client readiness for launch.
Requirements
- 4–5 years of experience in leading **software implementation, technical consulting, or system integration **for healthcare clients, ideally with SaaS platforms.
- Demonstrated ability to project manage and deliver **client-facing technical projects** end to end.
- Strong agile and project management skills to deliver customer features in two-week sprints
- Hands-on experience working with **Salesforce** or other CRM platforms.
- Exceptional verbal and written communication skills—able to bridge business and technical stakeholders.
- Analytical thinker with excellent problem-solving skills and attention to detail.
- Comfortable working independently and juggling multiple fast-paced projects in a startup environment.
Benefits
- Competitive salary, equity, and 401(k)
- Wellness stipend & great benefits (medical, dental, vision)
- Generous PTO & parental leave
- Bi-annual offsites & a collaborative, mission-driven culture
- Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (*Bay Area Positions only)*
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software implementationtechnical consultingsystem integrationproject managementagile methodologyAPI integrationdata platformsCSVSmart on FHIRclient-facing technical projects
Soft skills
communication skillsanalytical thinkingproblem-solvingattention to detailindependencemultitaskingconsultative partnershipleadershipcollaborationadaptability