Benefits Specialist
G-P
ServiceNow
Virtual Nurse Associate – PHRN
Infinit-O
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
About the role
- Call Triage & Management: Initial Call Triage: Serve as the primary point of contact, directing patient calls to the appropriate departments or specialists.
- Information Gathering: Efficiently handle a variety of inquiries, including those related to the call directory, patient housing, registration, and referrals.
- Misrouted Call Resolution: Effectively manage and redirect misrouted calls, ensuring patients are connected with the correct resources in a timely manner.
- Patient Support & Resolution: Call Resolution: Address and resolve patient concerns on the first call whenever possible, focusing on a positive patient experience.
- Care Navigation: Guide patients through complex healthcare processes, including benefits and eligibility inquiries, scheduling appointments, and managing prior authorizations.
- Telehealth Support: Assist patients with technical questions and provide guidance for their telehealth appointments.
- Patient Follow-ups & Reminders: Conduct proactive patient follow-ups and send appointment reminders to ensure continuity of care.
- Medication Refills: Facilitate medication refill requests in accordance with established protocols.
- Corporate Calls: Handle corporate-level calls with professionalism and efficiency, escalating issues as needed.
- Clinical Support & Assessment: Patient Assessment for RNs: Conduct initial patient assessments and gather necessary information to prepare for hand-off to a Registered Nurse (RN) for further clinical evaluation.
- Patient Education: Provide basic patient education and support as directed by clinical staff.
Requirements
- Licensure: Must hold a valid Philippine Registered Nurse (PHRN) license.
- Experience: A minimum of two years of experience in a voice-based patient care campaign or a similar virtual healthcare role.
- Technical Skills: Preferred experience with the Epic Electronic Health Record (EHR) system.
- Soft Skills: Exceptional verbal and written communication skills.
- Strong customer service orientation with a compassionate and patient-centered approach.
- Excellent problem-solving abilities and a keen attention to detail.
- Ability to work independently in a fast-paced virtual environment.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient assessmentcall triagecall resolutioncare navigationtelehealth supportmedication refill facilitationinformation gatheringproblem-solvingattention to detail
Soft skills
verbal communicationwritten communicationcustomer service orientationcompassionate approachpatient-centered approachindependent workability to work in fast-paced environment
Certifications
Philippine Registered Nurse (PHRN) license