Industrial Physics

Service Manager – Flexible Packaging

Industrial Physics

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

SFDC

About the role

  • Execute service strategies to drive core growth of service revenue, improve service delivery, and drive customer loyalty through strong post-sales support.
  • Leverage data analysis tools and commercial operations partners to obtain business insights that support accurate forecasting, revenue achievement, and team member performance optimization.
  • Utilize data and analytics to inform business decisions, optimize performance through team development, and support continuous improvement
  • Lead, improve, and sustain key service processes including but not limited to: Daily management, Service revenue, Quality, Inventory management, Team member onboarding, engineer cross-training, etc.
  • Drive quality and productivity by implementing standardized work processes and establishing supporting metrics.
  • Utilize and promote lean tools to facilitate process improvements, associate enablement, and collaborative problem solving to consistently satisfy customers.
  • Display leadership by setting clear expectations, providing direction and coaching to ensure strong performance and achievement of revenue and profit targets.
  • Champion engagement to build organizational and associate capabilities; develop future leaders and build a bench with diverse talent.
  • Partner with Sales, Operations, Finance, and M&A teams to support growth initiatives
  • Support due diligence, integration, and operational alignment related to mergers and acquisitions
  • Ensure effective communication and alignment across regional and teams.

Requirements

  • Bachelor’s degree in a technical or related field or equivalent experience (required)
  • 5+ years of experience in field service or similar support roles
  • Lean / Continuous Improvement training with practical application experience
  • Adept at organizing, analyzing and compiling data into cohesive reports and presentations utilizing Microsoft applications, Salesforce.com, and Power BI
  • Demonstrated high business acumen, with a strong ability to execute operational plans, drive customer satisfaction, and contribute to revenue growth.
Benefits
  • Remote work environment with regular virtual collaboration
  • Travel to customer and operational locations as required
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisforecastingperformance optimizationlean toolsprocess improvementquality managementinventory managementteam developmentreportingbusiness acumen
Soft Skills
leadershipcoachingcommunicationorganizational skillscollaborative problem solvingcustomer satisfactionengagementdirection settingteam member onboardingcross-training
Certifications
Lean trainingContinuous Improvement training