Customer Service Analyst, Mid-level
Indorama Corporation
full-time
Posted on:
Location Type: Hybrid
Location: Campinas • Brazil
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About the role
- Proactively build and maintain relationships with clients through meetings
- Participate in improvement processes and update information in coordination with other departments
- Ensure customer satisfaction
- Monitor monthly performance by analyzing forecast versus scheduled volume
- Ensure efficient information exchange between clients and the commercial team
- Log and track customer complaints through the SAC Portal
- Manage the process of product returns and replacements to the customer
- Ensure customer credit approval
Requirements
- Bachelor’s degree in Business Administration, Logistics, or related fields
- Experience in customer service
- Intermediate Microsoft Office skills
- Knowledge of Protheus or SAP systems preferred
- Experience with Power BI
- Intermediate English
Benefits
- Unimed health insurance
- Dental coverage at no cost for the employee; monthly fee for dependents
- Meal card
- Food card
- Group life insurance provided by the company
- PLR (union profit-sharing)
- Commuting allowance
- Development programs
- Bonus program in accordance with current policy
- Partnership with SESI
- TotalPass and Optum