Indiko Data

Support Engineer

• Respond to support requests received by email and telephone
• Perform initial investigation, troubleshooting and ticket triage
• Escalate incidents to senior engineers when required
• Work collaboratively with colleagues to meet customer SLAs
• Maintain accurate and professional ticket records
• Participate in customer communications via email, telephone, video calls and screen-sharing sessions
• Contribute to and utilise our internal knowledge base and operational procedures
• Participate in a rota-based support service, including weekend cover

IT Support Technician