IT Support Technician

Indiko Data

IT Support Technician at Indiko Data offering remote IT services for diverse customer environments in South Africa. Delivering exceptional technical support while collaborating with a remote team across UK and South Africa.

Posted 7/3/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-Level💰 ZAR 300,000 - ZAR 370,000 per yearWebsite

Tech Stack

Tools & technologies

AndroidCyber SecurityDNSSwitching

About the role

Key responsibilities & impact

Respond to support requests received by email and telephone
Perform initial investigation, troubleshooting and ticket triage
Escalate incidents to senior engineers when required
Work collaboratively with colleagues to meet customer SLAs
Maintain accurate and professional ticket records
Participate in customer communications via email, telephone, video calls and screen-sharing sessions
Contribute to and utilise our internal knowledge base and operational procedures
Participate in a rota-based support service, including weekend cover

Requirements

What you’ll need

At least 2 years' experience providing remote IT support to business customers
Experience supporting Microsoft-based business environments
Excellent written and spoken English communication skills
Strong customer service and relationship-building abilities
Experience working within a structured support or service desk environment
A methodical and security-conscious approach to technical support
Technical Knowledge
You should have practical experience with:
Microsoft 365, including Teams and core Office applications
SharePoint Online and OneDrive
Exchange Online administration and email troubleshooting
Microsoft Entra ID user administration, including awareness of hybrid identity environments
Windows 11 endpoint support
Experience supporting Apple operating systems
Apple iPhone and Android device support
Basic Windows Server administration, patching and monitoring
Networking fundamentals including LAN, WAN, Wi‑Fi, DNS, routing, switching and firewall troubleshooting
Backup and recovery concepts and best practice
Modern cyber security principles and secure operational processes
Desirable Skills and Experience
The following would be advantageous but are not essential:
Previous experience working within a Managed Service Provider (MSP)
Microsoft certifications beyond MS-900 and AZ-900
Experience with Acronis products
Familiarity with Google Workspace
Knowledge of UK data protection and compliance requirements
Personal Qualities
Successful candidates are likely to be:
Collaborative and supportive team players
Professional, polite and responsive communicators
Confident in explaining technical concepts to non-technical users
Curious and proactive problem-solvers
Well organised and able to manage competing priorities
Detail-oriented and diligent in following process
Motivated to learn and develop their technical knowledge

Benefits

Comp & perks

Fully remote working environment
Flexible rota-based working arrangements
A collaborative UK and South African team culture
Exposure to a broad range of technologies and customer environments
Ongoing learning and professional development opportunities
Supportive colleagues who enjoy sharing knowledge and experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft 365SharePoint OnlineExchange OnlineWindows 11 SupportBasic Windows Server AdministrationNetworking TroubleshootingBackup and Recovery ConceptsApple Operating Systems SupportAndroid Device SupportMicrosoft Entra ID Administration

Soft Skills

Excellent Communication SkillsTeam CollaborationProblem-SolvingDetail-OrientedOrganizational Skills

Certifications

Microsoft MS-900Microsoft AZ-900