Indiana Hemophilia & Thrombosis Center, Inc.

System Administrator

• - Support deployment, configuration, and policy management within Microsoft Intune for Windows and Jamf for macOS.
• - Identify and escalate situations requiring urgent attention to the appropriate person.
• - Investigation and implementation of new software technology as needed to meet the needs of Innovative Hematology.
• - Provide administrative support for Exchange Online, Teams, and OneDrive.
• - Respond promptly to requests for technical assistance through the Help Desk support system.
• - Assist in creating and maintaining compliance policies, configuration profiles, and application deployments.
• - Assist in managing Entra ID (Azure AD) users, groups, and conditional access policies.
• - Assist supporting server operating systems and system software.
• - Monitor system resources to pro-actively address issues or quickly resolve unforeseen issues.

Systems Administrator

DevOps Engineer

• The DevOps Engineer will help build, maintain, and optimize the AWS cloud infrastructure, automate workflows, and support data pipelines across a multi-account environment.
• Design, deploy, and maintain AWS infrastructure using CloudFormation and other IaC tools.
• Architect and manage secure, highly available VPCs, including Transit Gateways, route tables, security groups, and network connectivity.
• Develop and maintain serverless solutions using AWS Lambda (Python preferred).
• Build and maintain ETL pipelines using AWS Glue (PySpark).
• Design and implement innovative AI solutions leveraging AWS services (such as Bedrock, SageMaker, Lambda, etc.), integrating machine learning models and automation to address business challenges and enhance operational efficiency.
• Automate infrastructure provisioning, deployment, and configuration using CI/CD pipelines (GitHub Actions or similar).
• Drive a serverless-first approach wherever possible to improve scalability and reduce operational overhead.
• Monitor and troubleshoot infrastructure and data pipeline issues to ensure reliability and performance.
• Collaborate with other engineers to implement best practices for security, cost optimization, and high availability.
• Contribute to documentation and knowledge sharing within the team.

Billing Specialist

• Assist in the preparation and submission of pharmacy claims to third party insurance carriers, if and when necessary.
• Secure appropriate medical documentation as required by third party insurance carriers.
• Follow up with third party insurance carriers and patients on unpaid claims or balances.
• Research payer regulations and claim guidelines regarding claim payment and denial management criteria to ensure compliant billing practices by utilizing website and associated tools established by payers as applicable.
• Assist in verification of insurance coverage for pharmacy services prior to services being rendered, if applicable.
• Re-verify benefit coverage criteria as needed for claims follow up.
• Ensure accurate and thorough documentation of steps taken to resolve claim issues are recorded in billing software(s).
• Communicate claim issues to Billing Manager on a regular basis.
• Work with Billing Manager to establish weekly, monthly, annual goals and communicate associated progress as needed.

Systems Administrator

DevOps Engineer

Pharmacy Billing Specialist – Claims Resolution, Denials