Indiana Hemophilia & Thrombosis Center, Inc.

Program Manager

• **The Opportunity:**
• The Total Rewards Program Manager is responsible for designing, implementing, and managing the Center's compensation, benefits, and recognition programs to attract and retain top talent. Key duties include developing competitive salary structures, overseeing health and welfare benefits, analyzing market trends, ensuring compliance with regulations, and creating communication and education programs and materials for employees.
• **In this role you will: **
• - Manage health and welfare plan execution in conjunction with benefits broker, including but not limited to medical, dental, vision, flexible spending accounts, COBRA, life insurance, disability, 401(k), and workers compensation. Manage relationships with benefits vendors and carriers, including contract negotiations and performance evaluations, to ensure the highest level of service to employees.
• - Partner with the Director of Human Resources & Compliance and external vendors/partners, to review, analyze and monitor the benefits market to determine employee needs, identify trends, stay abreast on regulations, and develop competitive programs and services that align with the Center’s strategic goals.
• - Develop, monitor, and maintain the Center’s compensation program in accordance with the Center’s Compensation Philosophy, including the development of standard operating procedures. Partner on compensation program design, analysis, and implementation. Ensure benchmark analysis and salary surveys are conducted to obtain external market data.
• - Support the Center’s Employee Incentive Program administration, preparation of materials for Compensation Committee meetings, and other compensation-related reports and determinations.
• - Create and deliver clear and informative materials to educate employees about their benefits options, including Open Enrollment. Provide support to HR Generalists when responding to employees with benefits-related inquiries or concerns, assisting to resolve issues promptly to enhance employee satisfaction.
• - Evaluate and develop employee wellness and engagement programs aimed to enhance employee wellbeing, satisfaction, and retention.
• - Serve as primary HR contact for the 401(k) plan administrator and auditor, ensuring accurate submission of employee and employer contributions, and compliance with ERISA reporting requirements, and other mandated testing and reporting.
• - Track and analyze compensation variances and audit salary changes, including new hire offer terms, merit increases, promotions, bonuses, etc. Serve as a liaison between Human Resources and Finance to ensure the accuracy and completeness of employee HRIS records.
• - Regularly assess processes and procedures, seeking opportunities for continuous improvement and efficiency. Develop and maintain Standard Operating Procedures and policies related to benefits, compensation and wellness.
• - Conduct job evaluations to ensure internal equity across roles. Quality review of data housed in ADP, including the performance of regular data audits and resolving any data integrity issues.
• - Create and maintain quarterly and annual HR dashboard using qualitative and quantitative data to guide business decisions.
• - Perform system maintenance, including assisting in the review, testing and implementation of HR system(s) upgrades. Document process and results.

Total Rewards Program Manager

Human Resources

• **The Opportunity - **
• **The Human Resources Generalist manages the full employee lifecycle, from recruitment and onboarding to benefits administration, performance management, and employee relations. Key responsibilities involve coordinating hiring processes, ensuring compliance with labor laws, developing training programs, and fostering a positive work environment. **
• In this role you will:
• - Serve as front-line subject matter expert for both managers and employees for the respective departments assigned to support.
• - Plan, manage, and conduct portions of the employee onboarding and offboarding processes.
• - Lead recruitment activities for identified positions within assigned departments and other functional areas.
• - Oversee the activities of one of the Center’s employee resource groups.
• - Complete benefit enrollment process, assist with employee benefits inquiries, and participate in benefit renewal activities.
• - Facilitate and communicate organizational policies and programs and ensures labor law and regulatory compliance.
• - May evaluate, select, and oversee vendors that provide supplemental HR processes and services.
• - Direct tuition reimbursement and facilitate employee leave processes including FMLA, short-term disability, personal leave, etc.
• - Report and manage claims for job-related accidents/injuries; work with the Workers Compensation carrier, employee and management to facilitate the process.
• - Document, process, and ensure proper approvals for employee status changes and personnel action forms in timely and accurate fashion.
• - Collaborate with other HR department team members on talent development and compensation matters.
• - Participate in and/or directs departmental projects.
• - Establish and maintains personnel files as required by law.
• - All other duties, as assigned.

Human Resources Generalist

Analyst

• Provide oversight of all credentialing workflows, including re-credentialing and privileging processes, to ensure efficiency, accuracy, and compliance for applicable medical staff in both primary and secondary roles.
• Contract analysis and support: Conduct independent, detailed reviews of payer contracts and recommend changes to improve reimbursement terms; Monitor contract performance and identify discrepancies or underpayments; Support negotiation efforts by evaluating financial models and presenting findings with actionable recommendations to leadership. Partner with management to propose negotiation strategies and assess potential business risk.
• Data analysis and reporting: Interpret complex data sets with the goal to identify trends in denials, reimbursement rates, and payer behavior; Develop and maintain dashboards and reports for internal stakeholders. Providing recommendations to leadership that influence operational and financial decisions; Provide insights to improve payer performance and revenue cycle efficiency.
• Relationship management: Help resolve issues related to claims, payments, and contract terms; Track and document payer communications and outcomes.
• Compliance and policy monitoring: Stay informed on changes in payer policies, government regulations, and reimbursement guidelines; Ensure organizational practices align with payer requirements and industry standards.

Total Rewards Program Manager

Human Resources Generalist

Payer Relations Analyst