High school diploma or equivalent
5 years of experience in a call center or other direct customer service environment
Property and Casualty insurance license, required
Demonstrated leadership abilities
Desire to increase knowledge, learn new systems and adopt new tools to enhance overall job performance
Ability to identify, submit and monitor TFS requests/Bugs and work collaboratively with the Quality Assurance and value stream sprint teams to ensure our products and processes work as intended for our members and agents
Flexibility in work schedule with the ability to work outside of normal office hours

Benefits

Free Health insurance
Free Dental insurance
Free Vision insurance
Free Life insurance
Free Short-Term & Long-Term Disability insurance
2% 401k Company Match
11% 401k Company Contribution
Excellent Paid Time Off
Generous paid time for Parental Leave
Day of Service
Student Loan Assistance Program
Educational Incentive Program
Flexible Work Arrangements that include work locations in the office, hybrid schedules and fully remote
Matching funds of up to $100 annually are available from the company for your favorite charitable organization
Associate recognition awards, fun gatherings, and opportunities to make friends are part of our culture
An on-site fitness center, as well as free and convenient parking, make life easier

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call auditsservice requestsTFS requestsbug monitoring

Soft Skills

leadershipmentoringcollaborationflexibility

Certifications

Property and Casualty insurance license