Indiana Farmers Insurance

Software Engineer

• Work alongside a diverse project group to analyze and translate business requirements into design documents and technical specifications.
• Maintain and debug existing system modules.
• Perform unit testing of modifications and enhancements to ensure system integrity.
• Utilize internal defect tracking software during project development and as projects are completed.
• Gain valuable, real-world experience that will help prepare for a future career.

Software Development Intern

Customer Support

• Serve as a Subject Matter Expert for the Client Communities team
• Work closely with other departments
• Train and mentor new Client Advocates
• Conduct and evaluate call audits
• Handle complex service requests from customers

Senior Customer Service – Senior Client Advocate

• Help resolve customer inquiries and provide the ultimate customer experience!
• Completing initial new claims setup;
• Processing one-contact claims;
• Providing guidance for repair facilities;
• Coordinating rental reservations;
• Ensuring the seamless transfer of more complex inquiries to the appropriate individuals;
• Receiving and processing payment-related inquiries via telephone;
• Guiding policyholders through the online payment process;
• Actively engaging policyholders and agents through surveys and digital platforms to gather information;
• Strengthening relationships, enhancing the overall service experience;
• Processing simple policyholder change requests;
• Entering data accurately within various systems;

Customer Service – Client Advocate

Claims Specialist

• Investigate, assess damages, write structural property estimates, make coverage decisions, and ultimately resolve personal, commercial and farm property claims
• Support our vision by driving prompt and fair claims resolutions

Software Development Intern

Senior Customer Service – Senior Client Advocate

Customer Service – Client Advocate

Field Property Claims Representative II