Independent Living Systems, LLC

Research Specialist

Independent Living Systems, LLC

full-time

Posted on:

Location Type: Office

Location: Miami • Florida • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Conduct comprehensive research and analysis on contact center interactions, patient feedback, and service delivery metrics to identify trends and opportunities for improvement.
  • Collaborate closely with cross-functional teams to develop strategies that optimize communication workflows and improve patient satisfaction.
  • Leverage advanced research methodologies and healthcare knowledge to support evidence-based decision-making that aligns with organizational goals.
  • Contribute to creating a more responsive and effective contact center environment that positively impacts patient outcomes and service quality.
  • Collect, analyze, and interpret data related to patient interactions and contact center performance.
  • Design and implement research studies to evaluate the effectiveness of communication strategies and service protocols.
  • Prepare detailed reports and presentations to communicate findings and recommendations to stakeholders.
  • Collaborate with healthcare providers, IT teams, and management to integrate research insights into operational improvements.
  • Monitor industry trends and best practices to ensure the contact center remains aligned with evolving healthcare standards.

Requirements

  • Bachelor’s degree in Public Health, Health Administration, Social Sciences, or a related field.
  • Experience in research methodologies, data analysis, and reporting within a healthcare or contact center environment.
  • Proficiency in statistical software and data visualization tools.
  • Ability to manage multiple projects and meet deadlines in a fast-paced setting.
  • Relevant experience may substitute for the educational requirement on a year-for-year basis.
  • Master’s degree in Health Services Research, Epidemiology, or a related discipline (preferred).
  • Experience working specifically within healthcare contact centers or patient service operations (preferred).
  • Knowledge of healthcare regulations and patient privacy standards such as HIPAA (preferred).
  • Familiarity with customer relationship management (CRM) systems and telephony platforms (preferred).
  • Certification in project management or data analytics (preferred).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
research methodologiesdata analysisreportingstatistical softwaredata visualizationproject managementdata analytics
Soft Skills
communicationcollaborationtime managementproblem-solving
Certifications
project management certificationdata analytics certification