Perform daily monitoring, verifying the integrity and availability of PBD Core systems
Verify completion of scheduled jobs such as backups, restores, patches, and automating recurring tasks
Analyze and monitor technology incidents until final resolution
Develop, modify, and support batch extracts and APIs and write custom programs using various programming languages
Support IT upgrades, enhancements, new functionality, capacities, performance, cost-effectiveness, and business integrations
Maintain records on repairs, downtime, and configuration changes
Administer server operating systems including performance monitoring, troubleshooting, and preventative maintenance
Assist with disaster recovery and business continuity support
Maintain service level agreements and measurements

Requirements

Associates degree required
Bachelor's degree preferred
An additional two (2) years of relevant experience will be considered in lieu of a degree
One (1) year of experience in supporting computer systems and IT troubleshooting required
Strong knowledge of object-oriented programming
Experience with both relational and non-relational database management such as SQL
Familiarity with ITIL standards and IT Security compliance standards and practices
Ability to define problems, identify solutions, and follow through to completion
Ability to work outside of core business hours which may include nights, weekends, and holidays
Excellent customer service skills, including the ability to be empathetic, compassionate, responsive, resourceful, and conscientious

Benefits

full range of benefits
generous paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

object-oriented programmingSQLbatch extractsAPIsserver operating systemstroubleshootingpreventative maintenancedisaster recoverybusiness continuityperformance monitoring

Soft Skills

problem-solvingsolution identificationcustomer serviceempathycompassionresponsivenessresourcefulnessconscientiousness

Certifications

Associates degreeBachelor's degree