Independent Food Company

Call Center Representative

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries, complaints, and service requests promptly and accurately.
• Provide information about products, services, policies, and procedures.
• Record customer interactions and update customer information in the CRM system.
• Resolve customer concerns efficiently or escalate complex issues to the relevant department.
• Follow up on customer requests to ensure timely resolution.
• Meet established performance metrics, including quality, productivity, and customer satisfaction targets.
• Maintain confidentiality of customer information and comply with company policies.
• Support customer engagement initiatives and contribute to continuous service improvement.
• Collaborate with internal teams to ensure a seamless customer experience.

Call Centre Agent