Call Centre Agent

Independent Food Company

Call Centre Agent serving as the first point of contact for customers handling inquiries and resolving issues. Providing accurate information about products and services to ensure customer satisfaction.

Posted 6/18/2026full-timeRemote • 🇦🇪 United Arab EmiratesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle inbound and outbound customer calls in a professional and courteous manner.
Respond to customer inquiries, complaints, and service requests promptly and accurately.
Provide information about products, services, policies, and procedures.
Record customer interactions and update customer information in the CRM system.
Resolve customer concerns efficiently or escalate complex issues to the relevant department.
Follow up on customer requests to ensure timely resolution.
Meet established performance metrics, including quality, productivity, and customer satisfaction targets.
Maintain confidentiality of customer information and comply with company policies.
Support customer engagement initiatives and contribute to continuous service improvement.
Collaborate with internal teams to ensure a seamless customer experience.

Requirements

What you’ll need

UAE National with a valid Family Book
High School Diploma, Diploma, or Bachelor's Degree
Previous customer service or call centre experience is an advantage
Strong verbal and written communication skills in Arabic and English
Ability to work in a fast-paced environment and manage multiple tasks.

Benefits

Comp & perks

Flexible to work shifts, weekends, and public holidays as assigned by management

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM systemcustomer servicecall centre experience

Soft Skills

verbal communicationwritten communicationcustomer engagementproblem-solvingtime management

Certifications

High School DiplomaDiplomaBachelor's Degree