Incora

Sales Support Specialist

Incora

full-time

Posted on:

Location Type: Remote

Location: Thailand

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Tech Stack

ERP

About the role

  • Process and manage sales orders, verifying accuracy against customer purchase orders and ensuring on-time delivery.
  • Prioritize orders based on urgency, specifications, and shipping requirements; follow through on customer expedite requests.
  • Respond promptly to customer inquiries on pricing, availability, and order status; handle complaints and escalate when needed.
  • Prepare quotations, sales documents, and generate weekly/monthly reports on order status and sales activities.
  • Coordinate with sales, logistics, finance, and supply chain teams to ensure smooth delivery and invoicing.
  • Maintain and update customer records and item data in the ERP system; upload shipping documents and process RMAs.
  • Support sales representatives with scheduling, presentations, and product information.
  • Assist with sales events, product training, and marketing activities as needed.
  • Manage stock inventory count on customer site (if any).
  • Ensure compliance with company policies, sales procedures, and contract review requirements.

Requirements

  • Experience in a sales administration or customer service environment; aerospace industry background is a strong plus.
  • Strong verbal and written communication skills in English.
  • Excellent organizational and time-management skills with the ability to manage multiple tasks simultaneously.
  • Strong customer service orientation – able to interact professionally and ethically with internal and external stakeholders.
  • Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, intermediate-to-advanced Excel) and ERP systems.
  • Detail-oriented, reliable, and a proven team player with strong follow-through.
  • Strong problem-solving skills with the ability to investigate issues, identify solutions, and follow through to resolution.
  • Valid driver's license, as we may require occasional travels to customers sites and our 3PL for sales support and inventory activities.
Benefits
  • Outstanding Colleague Experience
  • Opportunities for personal development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales order processingquotation preparationinventory managementcustomer record maintenancereport generationproblem-solvingorder verificationshipping document processingRMA processing
Soft Skills
communication skillsorganizational skillstime-management skillscustomer service orientationteam playerdetail-orientedreliabilityfollow-throughprofessionalism
Certifications
valid driver's license