Incommunities

IT Business Systems Analyst

Incommunities

full-time

Posted on:

Location Type: Hybrid

Location: Bradford • 🇬🇧 United Kingdom

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Salary

💰 £41,562 - £46,202 per year

Job Level

Mid-LevelSenior

About the role

  • Provide a comprehensive and efficient Systems Support service, including the support and administration of Incommunities corporate application systems.
  • Deliver advanced and specialist support of all Incommunities specialist housing systems, including Capita Open Housing, Advanced Open Accounts, DRS, Sage X3.
  • Provide excellent customer service and support to Incommunities internal and external customers.
  • Participate in the evaluation, feasibility, design and implementation of computerised management systems.
  • Work closely with the Development and Business Intelligence Teams in specification and testing of all newly developed applications.
  • Manage technical projects to develop, implement and maintain corporate application systems.
  • Assist the ICT Service Delivery Manager in devising and implementing standards, conventions and procedures.
  • Provide systems support and instructions to officers on-site and via the ICT Service Desk.
  • Assist operational units to evaluate and deploy new technology and techniques and to implement appropriate ICT policies and strategies.

Requirements

  • Previous experience of development, support and administration of complex housing systems
  • Knowledge of computer system problem solving, fault diagnosis and resolution
  • Evidence of continuing professional development
  • Experience of testing and documenting systems and processes
  • Experience of delivering excellent customer focused support
  • Experience of training or supporting users in the use of ICT Systems
  • Advanced knowledge of Microsoft Office Packages
  • Hybrid working with 2 days per week in the office
  • Right to work in the UK, visa sponsorship isn't available.
  • A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks
Benefits
  • Salary ranges from £41,562 up-to £46,202 depending on experience
  • Social Housing Pension Scheme with up-to 10% employer contribution
  • 28 days annual leave that increases with service plus bank holidays
  • Option to buy and sell annual leave
  • Training, development, and qualification opportunities
  • Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
  • Corporate health scheme membership
  • Access to an Employee Assistance Programme
  • Cycle to work scheme
  • Local gym membership discounts.
  • A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
systems supportadministrationfault diagnosisproblem solvingtestingdocumentationcustomer supporttrainingMicrosoft Office
Soft skills
customer servicecommunicationcollaborationproject management
Certifications
DBS check