Incognia

DevOps Engineer

• Lead the resolution of high-complexity issues related to the scalability of Kubernetes, databases, and observability systems.
• Identify bottlenecks in CI/CD and automation pipelines, proposing and implementing solutions that increase predictability and delivery speed.
• Collaborate with product teams to define and implement architectural patterns that ensure high availability of applications.
• Respond to critical production incidents, ensuring environment stability and conducting effective post-mortems.
• Directly manage team engineers, conducting performance follow-ups and weekly 1:1 meetings.
• Support the technical growth of team members, promoting the dissemination of engineering best practices.
• Align technical priorities with the business objectives of the Core Engineering area.

Staff SRE – Site Reliability Engineer

Events

• Leading the collection and analysis of information, supporting the formulation and testing of hypotheses to solve clients' business problems;
• Producing insights and recommendations to improve client performance, drive growth, deepen understanding of their challenges, and provide strategic guidance on priorities;
• Monitoring usage and performance metrics of our solution;
• Proposing improvements to clients' processes based on our products;
• Tracking the resolution of internal improvements that impact the customer experience;
• Developing sustainable relationships with clients, using an ethical and empathetic approach focused on co-creation and proposing constructive projects;
• Managing relationships with clients' key stakeholders;
• Leading regular meetings for accountability and follow-up;
• Collaborating effectively with peers across departments to execute projects and generate value for clients;
• Contributing to the maturation of team and company processes in a fast-growth context;
• Continuously improving internal processes to increase operational scalability.

Senior Customer Success Analyst – Fraud Prevention

Controller

• Verify and post incoming invoices in the ERP
• Verify tax withholdings and support correct tax calculation
• Calculate and monitor expenses by cost center
• Perform account reconciliations and ensure data consistency in the ERP
• Manage outsourced accounting services
• Review and analyze financial statements, such as Balance Sheet, Income Statement (P&L) and Cash Flow
• Support the month-end close processes
• Participate in the implementation and improvement of accounting systems and procedures
• Interact with different internal teams and external suppliers

Staff SRE – Site Reliability Engineer

Senior Customer Success Analyst – Fraud Prevention

Junior Controllership Analyst