Included Health

Leave of Absence Program Manager

Included Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $114,330 - $193,232 per year

About the role

  • Serve as the enterprise Subject Matter Expert (SME) for all Leave of Absence programs and ADA, providing strategic guidance to employees, managers, and Talent Partners on policy, compliance, and best practices.
  • Lead the end-to-end administration of all leave programs (e.g., FMLA, ADA, state leaves, workers’ compensation, parental leave), ensuring compliance with federal, state, and local regulations while delivering a high-touch employee experience.
  • Own and manage the full leave lifecycle—from intake through return-to-work—driving proactive communication, clear documentation, and seamless coordination between employees, managers, talent partners, and external vendors.
  • Oversee vendor relationships and performance, partnering closely with third-party administrators to ensure timely processing, service-level adherence, and continuous improvement of the leave experience.
  • Provide expert consultation on ADA interactive processes and workers’ compensation matters, ensuring consistent, compliant, and equitable decision-making across the organization.
  • Serve as the liaison for ADA-related documentation, guiding managers and Talent Partners through the interactive process and ensuring appropriate accommodations are documented and tracked.
  • Act as program manager for leave operations, and partner with Benefits Manager to identify trends, risks, and process gaps; implementing scalable solutions to improve efficiency, compliance, and employee satisfaction.
  • Partner cross-functionally with Payroll to ensure accurate and timely pay administration for employees on leave; facilitate semi-monthly reconciliation reviews to resolve discrepancies and strengthen controls.
  • Collaborate with Workday/HRIS teams to optimize system workflows, enhance automation, and maintain data integrity across leave programs.
  • Manage inquiries through JIRA, maintaining SLA adherence while continuously improving service delivery standards and response quality.

Requirements

  • At least 6 years of related experience
  • Extensive knowledge employee leave of absence processes and applicable laws - including FMLA, ADA, Workers Compensation
  • Ability to make independent decisions in complex situations
  • Keen attention to detail and a strong sense of urgency
  • Ability to keep information confidential and handle sensitive issues with empathy and strong judgment
  • Strong ability to organize, keep track of details and produce results in a fast-paced environment
  • Proficient Microsoft Excel skills
  • Knowledge and previous experience with Workday a strong plus
Benefits
  • Remote-first culture
  • 401(k) savings plan through Fidelity
  • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
  • Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
  • 12 weeks of 100% Paid Parental leave
  • Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
  • Work-From-Home reimbursement to support team collaboration home office work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
leave of absence processesFMLAADAworkers' compensationcompliancedata integrityMicrosoft Excelprocess improvementservice-level adherencesystem workflows
Soft Skills
strategic guidanceindependent decision-makingattention to detailempathystrong judgmentorganizational skillsfast-paced environmentcommunicationcollaborationproblem-solving